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Customer Service Executive

vor 4 Wochen


Zürich, Schweiz DSJ Global Vollzeit

Job Title: Customer Service Executive Location: Zurich - Switzerland Employment Type: Full-time Position Overview As a Customer Service Operator, you will act as the main point of contact for customers and internal teams, ensuring smooth coordination of logistics operations. This position plays a critical role in maintaining service quality, regulatory compliance, and operational efficiency within a time-sensitive and highly regulated supply chain. Key Responsibilities Order Management: Accurately process customer orders in the system, ensuring compliance with GDP (Good Distribution Practice) and other regulatory standards. Monitor order status and proactively communicate updates to customers. Customer Support: Respond to inquiries via phone and email, providing timely and professional assistance. Resolve issues related to shipments, documentation, and delivery schedules. Logistics Coordination: Liaise with warehouse, transportation, and customs teams to ensure seamless execution of shipments. Schedule and track deliveries, ensuring on-time and in-full (OTIF) performance. Documentation & Compliance: Prepare and verify shipping documents, invoices, and customs paperwork. Maintain accurate records in line with pharmaceutical industry standards and internal SOPs. Problem Solving & Escalation: Identify and address potential delays or disruptions in the supply chain. Escalate complex issues to senior team members while ensuring customer satisfaction. Continuous Improvement: Contribute to process optimisation initiatives and suggest improvements for customer experience and operational efficiency. Qualifications & Skills Experience: Previous experience in customer service, inside sales, or any role involving customer-facing issue resolution is required. Experience in logistics or pharmaceutical supply chain is an advantage. Technical Skills: Proficiency in MS Office and ERP systems; familiarity with order processing and CRM tools. Soft Skills: Strong communication skills (German and English required; French is a plus). Ability to multitask and work under pressure in a fast-paced environment. Detail-oriented with a proactive and solution-driven mindset. What We Offer Competitive salary and benefits package. Opportunity to work in a dynamic, international environment with a meaningful impact on global healthcare. Professional development and career growth within a leading organisation in pharmaceutical logistics. #J-18808-Ljbffr