Customer Services Head Switzerland

Customer Services Head Switzerland Join to apply for the Customer Services Head Switzerland role at Siemens Healthineers Our name, Siemens Healthineers, reflects our pioneering spirit combined with a long history of engineering in the ever‑evolving healthcare industry. At Laboratory Solutions (LS) we shape the future of diagnostics with smart automation, digital innovation, and reliable lab systems that improve patient outcomes and empower healthcare professionals. We’re looking for a Country Service Head Switzerland, Laboratory Solutions (LS) Customer Services (CS) to lead service excellence, drive customer satisfaction, and deliver tailored solutions that meet local market needs. This pivotal role blends leadership, innovation, and collaboration—backed by Siemens Healthineers’ global expertise. Enjoy a flexible, dynamic environment where you can grow beyond your comfort zone—personally and professionally. Ready to make an impact? Come and join our team Your tasks and responsibilities Work with CBL (Country Business Lead for LS) to ensure customer satisfaction with our instruments, supplies and services Manage Territory Service engineers, Application Specialists and Team Leads ensuring they are equipped to support delivery according to the Customer Satisfaction and contract obligations and achieving operational KPI’s Manage the Key account relationship from a service perspective in the country to ensure close alignment with CBL to grow our Share of Wallet (SOW) at account level Continuously improve the cost at high‑cost accounts by utilizing the Cost dashboards and working closely with CBL to agree on an action plan Ensure tools and infrastructure are in place to meet LS business objectives and manage the process delivery to the field and our customers Work closely with Zone Head and Zone supporting functions in supporting the HQ objectives and goals with regards to KPIs and operational excellence and efficiently Ensure that Service KPI is within the given target and drive initiatives to increase the productivity and document these projects in our dedicated tools Design, implement and continuously improve operations processes to ensure a high quality of service, contract obligations are met, internal requirements are met (information tracking, reporting, costing etc.) and financial targets achieved Work with CBL to develop and action budgets for Operations, including budgets for capital expenditure required to ensure operations are correctly equipped with tools, spares and test equipment Support develop and implement strategic directions in Healthcare IVD with CS management and Exec management Implement the service budgets by including the installed base development, the contractual/non‑contractual work and service sales programs in accordance with the defined Healthcare target agreements within the selected country/Countries Work closely with Local Finance teams to identify Service costs improvement initiatives and align with CBL to develop a plan to reduce the service costs Your qualifications and experience 5‑10 years’ experience in service operations 3‑5 years of direct people’s management University degree is an advantage Experience in data analysis and reporting Familiar with finance data and evaluations Experience in Diagnostics business is MUST Attributes and skills Leadership skills (coaching, mentoring, motivating) Native living in Switzerland with proficiency in German, French and English is a must; further European languages like Italian or other CEE country languages are plus Project management skills is an advantage Very strong Administration skills and structured follow‑up thinking Effective communication skills as well as high social skills, openness, tolerance, “Can do” mentality, structured work methods, strong analytical skills, good time management and very good sense for numbers complete your profile As an equal opportunity employer, we welcome applications from individuals with disabilities. We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. To apply, please create a profile where you can upload your CV. Register here to get started. #J-18808-Ljbffr