Head of Client Service Switzerland, Vice President

Who we are looking for

We are seeking a dynamic and experienced professional to lead our Client Service function in Switzerland. This is a Vice President-level role responsible for managing key client relationships, ensuring exceptional service delivery, and driving continuous improvement across our client servicing model.

This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements.

Why this role is important to us

Our clients are at the center of everything we do. As Head of Client Service, you will play a critical role in ensuring that our clients in Switzerland receive outstanding service, proactive support, and strategic partnership.

Your leadership will strengthen client satisfaction, retention, and growth, while ensuring operational excellence and compliance with regulatory requirements.

You will be joining the Institutional Services function that allows us to deliver a comprehensive, holistic approach to each client relationship — for asset managers and asset owners, insurance companies, and official institutions globally. It means our client-facing functions work together to bring the very best solutions and services the firm has to offer — across all of our locations, products, and capabilities.

Join us if making your mark on the long-lasting client relationships we build is a challenge you are up for

What you will be responsible for

As a Head of Client Service, you will:

- Lead the Swiss Client Service team, providing direction, coaching, and development opportunities.
- Act as the senior escalation point for client matters, ensuring timely resolution of issues and proactive communication.
- Develop and maintain strong senior-level client relationships, acting as a trusted advisor and strategic partner.
- Partner with Relationship Management, Operations, Product, and other internal teams to deliver seamless service across the client lifecycle.
- Ensure compliance with Swiss regulatory standards and internal governance requirements.
- Drive continuous improvement initiatives to enhance service delivery, operational efficiency, and client experience.
- Represent Client Service in senior forums, client governance meetings, and industry events.
- Provide management reporting on client satisfaction, key metrics, and risk trends.

What we value

These skills will help you succeed in this role
- Strong leadership and people management skills, with experience leading client-facing teams.
- Excellent communication and presentation skills, with the ability to influence and engage senior stakeholders.
- Strong problem-solving, analytical, and organizational skills.
- Ability to operate effectively in a fast-paced, matrixed environment.

Education & Preferred Qualifications
- University degree in finance, economics, business, or related field.
- 10+ years of relevant experience in client service, relationship management, or operations within financial services.
- Fluency in English; German and/or French strongly preferred.
- Prior experience working in a global financial institution, with exposure to Swiss clients, is highly desirable.
- Proven track record of managing senior institutional client relationships, preferably within asset servicing, custody, or related financial services.
- Deep understanding of financial markets, investment operations, and regulatory requirements in Switzerland.