Vice President Product Development

**Vice** **President** **Product** **Development**

The role:
**Location**:
Zurich, Switzerland

Reports to:
Product President

Objectives for this role:

- Transformative Customer Experience: Provide a transformative experience, throughout the customer journey, preparing our students to excel in an ever-evolving world, by leveraging the latest technology, methodologies and approaches.
- World Leading Language Education: Position the organization as a leader in international language education through innovative educational practices, effective curriculum development, and impactful academic operations.
- Collaborative Team: Provide strong leadership to a diverse team, including cross-divisional initiatives, to foster a culture of excellence, collaboration, and continuous improvement.

Key Responsibilities
- Product Development: Lead the development and ongoing improvement of our programs, as part of our digital transformation strategy. Ensure that product development is data
- driven and focused on meeting future customer needs.
- Customer Experience: Own the customer journey from the time of purchase until the student returns home. Develop seamless and positive experiences that build essential language skills and life skills, as well as activities that foster cultural understanding and friendship among our students worldwide.
- Leadership: Lead a diverse team with a wide range of responsibilities. Foster collaboration across divisions and cultivate a culture of excellence and collaboration among our Campuses worldwide.
- Quality Management: Utilize customer feedback and data insights to continuously refine and improve the customer experience. Establish data-driven processes for continuous improvement and ensure the integrity and effectiveness of our product offerings.
- Curriculum Development: Develop and implement engaging curricula for our various language programs. Ensure that they meet educational standards in different regions and cater to the diverse needs of our students. Focus on student engagement to enhance learning outcomes and foster a passion for learning.
- Academic Operations Management: Direct the day-to-day academic operations of our global network of language schools, ensuring consistent, high-quality delivery of our academic content. Strive to simplify the work and admin for our teachers and maximize their time for teaching and student engagement.
- In-House Publishing: Head the in-house publishing department, overseeing the development and production of proprietary courseware and educational materials.

You:

- A degree in Higher Education.
- Minimum 5 years in a senior leadership role.
- Proven experience in digitalization initiatives within education or related fields, demonstrating successful implementation of digital tools and platforms.
- Exceptional leadership and team management skills.
- Excellent communication and interpersonal, and stakeholder management skills.
- Extensive experience working in an international environment and familiarity with different cultural contexts.
- Ability to thrive in a fast-paced, global environment.
- Being multilingual is an advantage.

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than hundreds of schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer, and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.