Logistics & Customer Service Coordinator Switzerland..

At _**_Vitamin Well Group_**_, we provide healthier and better tasting drinks, snacks, and protein products. Our core brands are Vitamin Well, NOCCO and Barebells, which are present in all Nordic countries, most of Europe, North America, the MENA region, and parts of East Asia. Our revenue exceeds 500 million EURO and we have a strong double-digit annual volume growth rate. We provide products in over 40 markets, with an HQ in Stockholm and offices in over ten countries around Europe, North America, MENA region and Asia Pacific._

***Join Us as a Logistics & Customer Service Coordinator**
**- Drive Efficiency and Growth in Switzerland**:
We are looking for a highly motivated and detail-oriented **Logistics & Customer Service Coordinator**to join our success story in Switzerland. With an established presence and a dedicated local team of around 40 employees across sales, marketing, finance, operations, and HR, we are focused on strengthening our market position and expanding the reach of Vitamin Well, NOCCO, and Barebells.
- Key responsibilities include:_

**Logistics & Order Management**:

- **Order Management**:Process customer orders accurately, issue invoices, and ensure stock reconciliation. Coordinate with sales, warehouse, and transport teams for smooth fulfillment.
- **Logistics Optimization**: Improve processes to reduce costs and enhance delivery efficiency. Solve operational challenges proactively.
- **Inventory & Warehouse Coordination**:Maintain accurate stock levels and collaborate with warehouse teams using WMS.
- **HQ Alignment**:Ensure consistency in logistics processes with HQ operations.

**Customer Service & Support**:

- **Customer Interaction**:Handle inquiries, provide excellent D2C support, and manage communication professionally.
- **Delivery Support**:Track and resolve delivery issues, manage quality reporting, and handle complaints efficiently.
- **Customer Satisfaction**: Ensure quick resolution of queries and contribute to service improvements.
- **Database & Credit Management**:Maintain customer records, process invoices, and handle credit tasks.

**What You Bring**:

- **Experience: 2 -5 years experience** in supply chain, order management, or procurement, preferably in FMCG.
- **Languages**:Fluency in German and English is required.
- **Soft Skills**:

- Resilient under pressure, able to handle challenges effectively.
- Open to feedback with a drive for continuous improvement.
- Detail-oriented, reliable, and solution-focused.
- Proactive mindset with a strong sense of ownership.
- Strong communicator and team player.
- Willingness to learn new tools and develop innovative solutions.
- Problem-solving approach with a customer-first mindset.
- **Technical Skills**:Experience with ERP systems, ideally Microsoft Dynamics 365 (D365).
- **Work Environment**:Prior experience in a fast-paced, agile setting.***L**ife At Vitamin Well Group***:
Our growing family is made up of over 500 employees, representing a variety of cultures, experiences and diverse backgrounds. This diversity is a great asset as we continue our expansion and evolve our portfolio. At the same time, Vitamin Well is still very much a Swedish company, promoting Swedish values when it comes to both business and people. We treat each other in a fair and equal way, and we respect one another based on our qualities. As we expand Vitamin Well Group’s business, we are also committed to minimizing our environmental impact and continuously strive to lower emissions from for example production, logistics, and packaging.

Working at Vitamin Well, we provide a dynamic environment defined by ambition, dedication, and an entrepreneurial spirit. In our action-oriented culture, the ability to make swift decisions is paramount in bringing ideas to fruition. We are committed to fostering an atmosphere where every individual's unique strengths contribute to our collective success. As a health and exercise-oriented company, we inspire an active lifestyle by partnering with top-performing athletes, but we also promote and support exercise among our employees.