Customer Service Executive
vor 2 Wochen
Job Title: Customer Service Executive Location: Zurich - Switzerland Employment Type: Full-time About the Company This role is with a global leader in pharmaceutical logistics and healthcare supply chain solutions. The organisation focuses on ensuring the safe, timely, and compliant distribution of medicines and healthcare products worldwide. Its services include temperature-controlled transportation, inventory management, and regulatory-compliant delivery, supporting pharmaceutical manufacturers, healthcare providers, and patients. The company is committed to innovation, operational excellence, and improving access to essential therapies across international markets. Position Overview As a Customer Service Operator, you will act as the main point of contact for customers and internal teams, ensuring smooth coordination of logistics operations. This position plays a critical role in maintaining service quality, regulatory compliance, and operational efficiency within a time-sensitive and highly regulated supply chain. Key Responsibilities Order Management: Accurately process customer orders in the system, ensuring compliance with GDP (Good Distribution Practice) and other regulatory standards. Monitor order status and proactively communicate updates to customers. Customer Support: Respond to inquiries via phone and email, providing timely and professional assistance. Resolve issues related to shipments, documentation, and delivery schedules. Logistics Coordination: Liaise with warehouse, transportation, and customs teams to ensure seamless execution of shipments. Schedule and track deliveries, ensuring on‑time and in‑full (OTIF) performance. Documentation & Compliance: Prepare and verify shipping documents, invoices, and customs paperwork. Maintain accurate records in line with pharmaceutical industry standards and internal SOPs. Problem Solving & Escalation: Identify and address potential delays or disruptions in the supply chain. Escalate complex issues to senior team members while ensuring customer satisfaction. Continuous Improvement: Contribute to process optimisation initiatives and suggest improvements for customer experience and operational efficiency. Qualifications & Skills Experience: Previous experience in customer service, inside sales, or any role involving customer‑facing issue resolution is required. Experience in logistics or pharmaceutical supply chain is an advantage. Technical Skills: Proficiency in MS Office and ERP systems; familiarity with order processing and CRM tools. Soft Skills: Strong communication skills (German and English required; French is a plus). Ability to multitask and work under pressure in a fast‑paced environment. Detail‑oriented with a proactive and solution‑driven mindset. What We Offer Competitive salary and benefits package. Opportunity to work in a dynamic, international environment with a meaningful impact on global healthcare. Professional development and career growth within a leading organisation in pharmaceutical logistics. #J-18808-Ljbffr
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Customer Service Executive
Vor 4 Tagen
Zürich, Schweiz DSJ Global VollzeitJob Title: Customer Service Executive Location: Zurich - Switzerland Employment Type: Full-time Position Overview As a Customer Service Operator, you will act as the main point of contact for customers and internal teams, ensuring smooth coordination of logistics operations. This position plays a critical role in maintaining service quality, regulatory...
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Customer Service Executive
Vor 5 Tagen
Zürich, Zürich, Schweiz Zurich Insurance Company Ltd. VollzeitOverview We are seeking a dedicated and empathetic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a positive attitude, and a genuine desire to help customers. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and...
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Customer Service Executive
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Customer Service Executive
vor 2 Wochen
Zürich, Schweiz World Courier VollzeitOur team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals...
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Pharma Logistics: Customer Service Specialist
vor 2 Wochen
Zürich, Schweiz DSJ Global VollzeitA global leader in pharmaceutical logistics is seeking a Customer Service Executive in Zurich, Switzerland. The role involves coordinating logistics operations, processing customer orders, and ensuring compliance in a fast-paced environment. Candidates should have experience in customer service and possess strong communication skills in German and English....
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Customer Service Executive
vor 2 Wochen
Zürich, Zürich, Schweiz World Courier Vollzeit CHF 60'000 - CHF 90'000 pro JahrOur team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals...
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Pharma Logistics Customer Service Lead
Vor 4 Tagen
Zürich, Schweiz DSJ Global VollzeitA leading global logistics company is seeking a Customer Service Executive in Zurich, Switzerland. This role involves managing customer orders, providing support, and coordinating logistics operations while ensuring compliance with industry standards. Ideal candidates should have customer service experience, proficiency in both German and English, and be...
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Customer Service Executive
vor 2 Wochen
Zürich, Schweiz World Courier Inc. VollzeitOur team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals...
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Account Executive
Vor 6 Tagen
Zürich, Schweiz Wipro Limited Vollzeit**Account Executive, Manufacturing** in Switzerland **Your mission**: The Account Executive is accountable for both farming (up-sell and cross-sell) and delivery in a large account/s. You will be responsible for driving profitable growth from the account/s by: - Developing strategic relationships with decision makers and influencers in the customer’s...
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Services Account Executive
vor 8 Stunden
Zürich, Schweiz Microsoft Vollzeit**Services Account Executive - (CPG/ Services/ Manufacturing)**: Zürich, Switzerland Date posted **Aug 19, 2025** - Job number **1860759** - Work site **Up to 50% work from home** - Travel **0-25**%** - Role type **Individual Contributor** - Profession **Sales** - Discipline **Consulting Account Management** - Employment...
