Global Service Delivery Manager
vor 1 Tag
**Title**:Global Service Delivery Manager**:
- Location: Zürich, CH
- Date: Jun 23, 2025
**About Chain IQ**
**About the Role**:
**Key Responsibilities**:
- **Service Delivery & Coordination**: Manage overall operational services delivery against SLAs/KPIs; coordinate among internal teams and client stakeholders.
- **Critical Incidents Management**: Act as primary entry point for service incidents and performance issues. Proactively identify & address potential roadblocks next to service delivery improvement opportunities.
- **Governance & Reporting**: General oversight on service delivery results. Concretely, lead performance metric reviews, compliance and category-specific governance forums, and prepare account performance reviews.
- **Risk & Opportunity Management**: Ensure adherence to procurement policies, regulatory requirements and client specific guidelines. Proactively address and mitigate risks, incidents and escalations promptly.
- **Subject matter expert on client savings**: Serve as SME for savings queries, monitoring and reporting on cost optimization initiatives.
- **Strategic Partnership**: Collaborate closely with the Global Client Engagement Management team to align delivery with account strategy.
**Your profile**:
- Profound background in service/project delivery, client operations or strategy consulting — preferably with existing exposure to financial services.
- Excellent understanding of (indirect) procurement.
- Profound project management skills with the ability to remain calm under pressure.
- Experience working with large, multinational organizations (B2B preferred).
- Strong analytical aptitude with a critical-thinking mindset; proficient in performance‑reporting tools and KPI dashboards (e.g., Power BI, Excel).
- Excellent interpersonal skills with a solution-and client-orientated mindset combined with the ability to work effectively in a fast-paced, deadline driven and rapidly changing environment.
- Excellent stakeholder‑management skills with proven ability to engage senior client and internal leadership.
- Strong leadership skills and a proven ability to work effectively in a cross-functional and cross-cultural teams.
- Fluent in English and German. Knowledge of additional languages is an advantage.
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