Technology Operations Manager

Vor 2 Tagen

Zurich, Schweiz On AG Vollzeit

**In short**:
At On, the most exciting and fastest-growing global sports brand, we are seeking an experienced Technology Operations Manager to join our Global Technology Service and Operations team. The Technology Operations Manager will be part of the Global Technology Services and Operations leadership, with responsibility to drive technology improvement in the areas of process enhancement, automation, event management, observability / monitoring and operational metrics and analytics.

**Your Mission**:

- Manage and supervise a team of tech professionals, including hiring, training, and performance management.
- Develop and implement policies and procedures to ensure the smooth operation of On’s systems and infrastructure.
- Coordinate and prioritize tech projects and initiatives to ensure that they are aligned with the organization's goals and objectives.
- Plan and manage tech budget and expenditures, including hardware and software procurement.
- Work directly with Info Security, ensuring that all systems are secure and protected from cyber threats and data breaches and deploy appropriate IT controls.
- Set up monitoring and analyzing tech performance metrics and identify areas for improvement.
- Collaborate with other departments and stakeholders to ensure that IT systems are meeting the needs of the business.
- Keep up-to-date with the latest developments in technology and identify opportunities for innovation and improvement.
- Provide technical support and guidance to staff members who require assistance with tech-related issues.

**Your story**:

- Bachelor in Engineering, Information Technology or similar
- 7 years of professional experience, including at least 3 years as an IT Operations Manager, or similar role
- Excellent Client Service skills and positive attitude
- Creative and analytical thinker with strong problem-solving skills
- Experience with a wide range of Tech systems (typically SaaS /PaaS),Digital Workplace (Google or MSFT), end-point management, performance management and observability, consulting/supporting its usage, conducting impact assessments, and working in an agile environment
- Desired: professional certification ITIL4

**Your story**:

- Bachelor in Engineering, Information Technology or similar
- 7 years of professional experience, including at least 3 years as an IT Operations Manager, or similar role
- Excellent Client Service skills and positive attitude
- Creative and analytical thinker with strong problem-solving skills
- Experience with a wide range of Tech systems (typically SaaS /PaaS),Digital Workplace (Google or MSFT), end-point management, performance management and observability, consulting/supporting its usage, conducting impact assessments, and working in an agile environment
- Desired: professional certification ITIL4

**What we offer**:
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

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