Client Service Manager, Brand Health Tracking

Vor 6 Tagen

Geneve, Schweiz Ipsos Zrt. Vollzeit

In Switzerland Ipsos is the largest market research company; we are a team of 120, from more than 20 countries and based in Geneva, Basel and Root.

Our Brand health tracking team in Geneva is looking for a:
**Client Service Manager**

**The client service manager has the following main responsibilities**:

- Lead and manage projects to deliver insights with excellence: working internally with project management team from the set-up to the deliverables, ensuring high quality standard through the process
- Actively manage the client relationship when working on the different projects
- Participate to client calls during the different stages of the projects, from briefing to debrief to client
- Analyze the results to uncover insights and draft actionable recommendations with the guidance of the senior team experts
- Prepare storytelling and with optimized data visualization presentations
- Present results to clients when possible
- Learn Ipsos methodologies, point of view and approaches to become a trusted partner for the clients.
- Integrate Ipsos thought leadership and learnings in the analysis. Work closely with the whole team members.

**Desired skills and experiences**:

- University degree preferably in marketing/market research, social sciences, communication sciences or similar
- Minimum 5 years of professional experience within market research agencies
- Strong market analysis skills, from data to insights
- Passion for brands strategy, media, digital with professional experience in the domain
- International minded and multicultural oriented with strong interpersonal communication skills
- Ability to deliver outstanding attention and services to the client.
- Curiosity, proactivity, and entrepreneurship spirit
- Eagerness to learn and evolve in an international environment.
- Collaborative and supportive mindset
- Manage multiple projects, liaise with a variety of different internal and external contact.
- Excellent English skills - other languages are an advantage.

The Brand Health Tracking Service Line helps clients manage their in-market brands in terms of monitoring health and making sure they are on the right course. Clients have their own sales data, we provide them with brand affinity data to understand how people feel about the brand and its competitors longitudinally.

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