Team Manager Luxury Brand

vor 20 Stunden

Geneve, Schweiz Unicorns Hunter Vollzeit

We are currently recruiting a Team Manager for an amazing Luxury Brand in Geneve.

**Responsibilities**:

- Responsible of client experience in store, rigorously offer an exceptional Client Experience by ensuring excellent Client Journey standards.
- Coach team to exploit every chance to connect and convert, retain first-timer and reactivate lost clients; constantly up-to-date regarding store sales progress positively communicate it to Staff.
- Assist Store Manager in assigning quantitative and qualitative objectives and verifying they are achieved.
- Ensure the proper execution of CRM activities for the achievement of retention, upgrading and prospects convertion targets.
- Ensure continous progress on performance KPIs as assigned.
- Ensure the inclusion of digital tools and assets in the client journey and in the clientelling routine and foster sales in partnership.
- Listen and consider feedback of customers by highlighting all relevant information to Store Manager and HQ.
- Assist sales Staff or personally manages VIP and Top Spender Clients.
- Manages all delicate situations regarding sales activities or after sales (boutique returns, end of season, customer returns, repairs, complaints).

Requirements and skills:

- Fluent English;
- Fluent French;
- Powerful leading skills and business orientation;
- Customer management skills;
- Strong organizational skills;
- Good communication and interpersonal skills;

Schedule:

- 8 Hour Shift

**Language**:

- Fluent English (required)
- French (required)

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