Client Director

**WHO WE ARE**
DLG is a fast-growing digital agency specialized in luxury & lifestyle brands.
We advise some of the world’s most prestigious brands, offering a full range of services that cover strategy, full digital expertise, and creative content. We are a one-stop-shop partner for our clients.
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WHAT YOU WILL DO*
We are looking for a passionate and strategic **Client Director **to join our team and be a part of our growth.
Based in Geneva, you will be in charge of building long-lasting and strong relationships with strategic clients active in the watchmaking/jewelry/beauty or private banking sectors and will advise some of the world’s most prestigious brands with their digital strategies.

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MAIN MISSIONS*
- Lead the client relationship across international strategic accounts
- Lead and oversee strategic conversations, presentations, planning, and projects on your accounts (e.g. from briefing to final delivery and reporting)
- Be responsible for developing omnichannel strategies, activations, and campaigns based on strong insights/proven experience, and that measure against our clients’ business objectives
- Be responsible for the client satisfaction and deliverables quality across your accounts
- Responsible for mentoring and coaching colleagues to deliver best-in-class activities under strong processes on your accounts
- Responsible for the operational excellence and quality check processes on your accounts by working closely with other agency departments including Creative & Client Services.
- Responsible for the accuracy and professionalism of documents reaching the client (e.g. scope definitions, strategic presentations, integrated campaign reports, media budget reports, etc.)
- Work closely with our Resource Manager and Head of Client Services to ensure that all project requests are sufficiently staffed and that members working on the accounts sufficiently trained
- Identify training requirements for the team and proactively seek at closing potential knowledge gap
- Identify and close new business opportunities from existing clients (e.g. upselling, cross-selling)
- Manage the project financials including estimates, invoices, and payments (with the support of our accounting team)
- Be responsible for monitoring and improving account profitability
- Act as the final point of escalation for all issues arising on the assigned accounts
- Maintain and update a toolkit of project documentation, processes, templates and forms

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THIS ROLE CAN BE YOURS IF YOU*
**_Professional Knowledge & Skills Required: _**
- Senior Account Management experience agency side (minimum 8+ years managing multiple digital marketing teams or accounts) ideally with Luxury & Lifestyle brands
- Experience in managing a wide range of digital projects, tasks, and programs (ideally including content development, SEO, UX, and UI, marketing automation / CRM, social media, performance marketing, eCommerce, and digital strategy)
- Experience in developing revenue streams that deliver high gross profit margins
- Experience in other non-digital work (such as out of home (OOH), product and lifestyle photography production, video production, etc.) is helpful but not essential to the role

**_Personal attributes_**
- Excellent written and oral communication skills in both French and English
- Ability to build strong and trusted relationships both with internal and external teams
- Ability to lead and inspire a team
- Passionate about new technology, digital trends, data, creativity, and creative technology
- Strong organizational, analytical, and project management skills
- Attentive to details

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WHY WOULD YOU JOIN DLG?*
- Company recognized as a Best Place to Work
- International & diverse client base ranging from automotive, watches, jewelry, hospitality, wine & spirits to private banking categories, all centered around sophisticated audiences.
- The opportunity to contribute to shaping the future of some of the world’s most admired brands.
- A rare balance between an inspiring and international role paired with a healthy and balanced lifestyle, located in Switzerland, in the heart of Europe.

INDUSTRY Luxury, Digital, Marketing
EMPLOYMENT TYPE Full-time, 100%
EXPERIENCE +8 years
LOCATION Geneva
ENTRY DATE ASAP
DURATION No end date

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