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Associate Director, Global Client Delivery
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Are you interested in making a real scientific impact through your everyday work? Would you enjoy working in a team-focused environment as you explore unique career opportunities?
If you are looking for a company where you can personally advance healthcare and make a difference in peoples’ lives with your bold ideas and unique point of view, consider working at Labcorp Drug Development as a **Associate Director, Global Client Delivery (Central Labs).**
In this role, you will be accountable to create, implement and advance the Study Management function’s vision and strategy, including the Portfolio Managers, Global Study Manager (GSM) and Study Design Lead (SDL) roles, in alignment with the Global Project Management (PM) strategy. This position is directly responsible for the day-to-day management and supervision of the study management team to ensure the successful implementation of the global project management strategy, structure, process, and metrics in order to deliver outstanding customer satisfaction. The Associate Director will ensure integrated services with other global parts of Global Project Management, across departments and business units, focusing on innovative solutions to meet the needs of the pharmaceutical and biotech industries. The three primary areas of focus are:
- People: Provide an environment where people can build their careers and thrive
- Process: Contribute to an ongoing and sustainable improvement in cost, quality and service delivery for the Portfolio Manager, GSM and SDL functions.
- Client: Deliver market-leading quality in an environment of increased regulatory scrutiny through a systematic quality program with focus on continuous improvement.
**In more details, you will**
- Manage and supervise the day-to-day operations of the project management team including but not limited to:
- Ensure the development of a competent workforce to meet growth plans within budget.
- Ensure the seamless integration of project management services and influence pan-Labcorp Drug Development as necessary.
- Accountable for the activities and outcomes of the project management team(s), taking corrective action where appropriate.
- Ensure appropriate resource allocation to successfully implement and execute project plans to achieve agreed upon service levels.
- Ensure the consistent implementation, use and review of SOPs.
- Establish and monitor performance objectives for direct reports and take corrective action where appropriate.
- Complete thorough, timely and well-documented performance evaluations and interim progress reviews.
- Lead the study management team tasks related to planning, budgeting, and cross project management team issues.
- Participate in the Project and Alliance Leadership team to establish strategy and business plans.
- Engage in mentoring and developing staff and participate in Talent Assessment and Succession Planning processes.
- Champion the PM Excellence strategy to continue to grow and enhance the PM competencies across the organization. Engage and partner with other PM pan-Labcorp Drug Development to share best practices and develop appropriate partnerships.
- Drive a culture of continuous improvement, quality, and productivity.
- Identify business growth opportunities and project management service enhancements. Monitor, track, and manage progress to the PM strategy. Share learning and best practices as appropriate.
- Ensure all service failures and opportunities (CCLS and pan-Labcorp Drug Development) are identified, tracked, and resolved in a timely manner. Take preventative action to ensure that the same service failure(s) does not occur. Share learning and best practices as appropriate.
- Accountable for the effective management of the study management team budget if/as appropriate.
- Effectively partner and influence across CCLS Leadership, Alliance Leaders, Business Development Directors, and Executive Sponsors to meet the growing and evolving client needs.
- Other duties as assigned
**Thrive personally and professionally at Labcorp Drug Development**
Working at Labcorp Drug Development, you’ll continue to grow in our learning-based culture so you’ll know how to expertly respond and adapt as the industry continues to evolve. Here, you’ll put your education to work as you play a meaningful role in advancing healthcare and making a difference in people’s life.
In addition, Labcorp Drug Development offers great benefits, global experience and the opportunity to work independently within a team-oriented environment.
**What we’re looking for**
Associate Director, Glboal Client Delivery (Central Labs) are the most successful at Labcorp with:
**Minimum Experience Required**:
- Minimum 5 years of people leadership experience.
- Demonstrated strong customer service skills.
- Excellent written, verbal, and interpersonal skills.
- Demonstrated a high degree of initiative and ability to work collaboratively.
- Proven ability to inspire effective t
