Global Process Excellence Manager

**What's the role?**:
As Global Process Excellence Manager, you are a key driver for the definition and implementation of the right methods and platforms which assists our business partners in striving for excellent business processes and great customer experience. You act as a strategic partner and advisor providing guidance and support to the established Global Process and Customer Journey organization.

**Who is Hilti?**:
If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software, and services for the global construction industry, and beyond. At Hilti strong customer relationships create solutions that build a better future, where there is pride and a sense of belonging across our 120 global locations. It’s where people explore possibilities, leverage their potential, own their personal development, and grow lasting careers.

**What does the role involve?**:
You will support and advise the Process and Customer Journey organization in striving for excellent, compliant, and customer-centric processes in all business areas that will enable Hilti to drive its ambitions in terms of customer and employee experience. You will identify and implement in close partnership with all affected business areas the best methods and techniques how to manage and improve business processes in terms of a positive customer experience (CX) impact. You will enhance data driven journey and process management and boost actively the establishment of journey to process analytics techniques linking experience and operational data. You will lay the foundation for a modern Business Process Excellence approach that supports the Process and Customer Journey organization with state-of-the-art methods and techniques such as Process Mining and Process Automation. You will strongly assist journey-oriented process improvement initiatives on global level and in the Market Regions & Organizations. In addition, you will establish and drive change management programs for Journey and Process improvements. This is an opportunity to work on Hilti’s key strategic programs and to drive improvements of customer journeys and processes that define the way how Hilti will work for years to come.

PEOPLE - 93% of our people say they’re proud to work for Hilti, thanks to the quality of our products and the way we look after our people.

**What do we offer?**:
You will be working with a team of people striving for excellence, with an open, inclusive and supportive culture. Bring your own perspective and achieve results together with others.

Come to a place where you will own your development and career journey: global or local, cross-functional or as a specialist. If you’re willing to go the extra mile, there is no limit to what you can achieve.

Relish the views from our modern and state-of-the art offices. Enjoy a variety of healthy foods from the campus restaurants, keep in shape at the in-house gym, or commute with our e-bikes free of charge. You will be amazed what the alpine life has to offer.

**What you need is**:

- Master’s degree in Business Administration, Engineering, Applied Science
- Proven experience in strategic Business Process Management, Process Governance and Strategy Development ideally from corporate matrix environment
- Experience in leading corporate cross-functional teams in the field of Quality and Process Management
- Experience with CX related methods and approaches, like customer journeys (nice to have)
- Project and Change Management experience in the context of quality and process management systems is a plus
- Experience in Process Management platforms, process data analysis (knowledge of Process Mining is a plus)
- Knowledge of Lean and Six Sigma would be an added advantage
- Fluent in English (verbal and written), multi-lingual preferred

**Why should you apply?**:
You have a pragmatic personality with drive, the ability to think strategically as well as conceptually, looking for solutions and new ways of transforming business processes. If you have a creative, innovative, structured, and open-minded personality, with strong communication skills, a demonstrated ability to work both indevidually and in a global team setting, familiar with changing global organisations, paired with a data driven mentality, ready to further grow and develop, you are exactly what we are looking for.- For non-EU / EFTA citizens: Please state your eligibility status to work in Switzerland / Liechtenstein and note that if you do not own a valid Swiss / Liechtenstein work permit, Hilti cannot guarantee your final employment due to authority regulations.- Hilti is an equal opportunity employer.