Customer Experience Speicalist

**What to Expect**

As a Customer Experience Specialist at Tesla, you will be the first line of the front-of-house team, a key member of our sales and delivery organization, and responsible for important steps of the Tesla Mission, experience and client journey and sales & delivery process.
At Tesla, we believe that every client deserves an experience that is seamless and exceptional, while also efficient and relevant. Therefore, you focus will be on creating this experience, ensuring that every client is valued and served best, and that the value of every touchpoint is maximized both for the client and for Tesla. You will support and collaborate closely with the wider sales and delivery teams and contribute to a strong one-team mentality to help achieve sales and delivery goals and beyond.

Overall, like all Tesla team members, you will be a stakeholder in, and driven by, Tesla’s Mission to accelerate the world’s transition to sustainable energy. The future is bright, and we are just getting started

What We Offer:

- Tesla Culture: you will become part of a world-leading and world-famous company. An inspiring environment where innovation, teamwork, and passion are at the forefront.
- Meaningful Projects & Innovative Technologies: you will write history and become part of some of the most important and significant missions ever to exist. You will work on groundbreaking projects and shape the future of automotive, sustainable energy, and ultimately of the world. You will be the first to discover the newest products everyone talks about.
- Career Development and Training: you will discover and learn the ways and principles that make Tesla the pioneer it is. You will enjoy immense personal and professional growth, and further opportunities through performance reviews, targeted trainings, and development programs.
- Team and Atmosphere: you will be welcomed into a motivated, collaborative, smart, honest and friendly team, contributing all together to a sustainable future. You will participate in fun events and activations and never have a boring day at work.
- Compensation & Benefits: competitive salary and benefits, including Tesla stocks, cash awards, corporate benefits programs, 25 vacation days, 13th-month salaries, pension schemes and more

**What You'll Do**

Front-of-house
- As the first line of the front-of-house team, provide clients with a warm and informative welcome in person or over the telephone¨
- Handle the telephone lines, assess and handle or redirect inquiries appropriately
- Assess each client’s situation, embark them on the appropriate client journey and liaise with the various teams accordingly
- Build strong rapport with clients and provide the information they need to make informed purchase decisions
- Overall, lay the groundwork, prepare and hand over the clients to the Sales Advisors ready for seamless follow-up and deal closing Retail operations
- Implement retail excellence guidelines and ensure a perfect store environment at all times, both front-of-house and back-of-house
- Implement the store opening and closing checklists every day
- Contribute to the animation of the store environment: seasonal decorations, updates and more
- Assist with the fleet: vehicle cleanliness, vehicle movements and transport, charging and more
- Handle store shifts on your own Lead Generation, Events, Sales
- Proactively collect client data from everyone that enters the store
- Handle and be present at events, sales activations, outside activities and more
- Assist with preparatory work for events and activations: shopping, transport and more
- Conduct continuous prospecting and lead generation outreach: cold outreach, door-to-door, event ideas, self-serve locations, pop-ups and more
- Through the above actions, maximize lead generation, generate client accounts, sales
- opportunities and test-drives, and channel them to the Sales Advisors for follow-up and deal closing.

Product expertise
- Be an expert on products (features, benefits, specifications, changes, pricing and more) and the market, and be the person of reference for answering all related questions
- Deliver comprehensive product demonstrations
- Conduct test-drives to best showcase the Tesla products

Deliveries
- Collaborate with the delivery teams to be able to keep clients updated on delivery procedures and timelines
- Master and support the delivery process whenever needed. Sales and delivery are one and inseparable.

**What You'll Bring**
- Excellent interpersonal skills with a natural ability to connect with customers
- Ability to communicate information clearly, effectively and eloquently
- Sales-oriented mindset and a natural business development drive and curiosity
- A passion for precision and an eye for detail, balanced with and strong organizational skills and the ability to prioritize and structure work in a fast-paced environment.
- Composed and resilient mindset that can keep calm and smiling in all situations
- Flexibility