Customer Success Manager, Switzerland

**Hi, we’re Sparta Commodities**:
Sparta is the next generation platform of financial data, information and insight for trading. Our mission is to digitise the commodity trading market and become the leading platform for traders and analysts in all commodities verticals. Built for traders by traders, our technology pulls together real time market data and adds insight and advanced analysis to enable traders to make better decisions, faster and with more conviction.

Following impressive market traction and financial backing from Venture Investors, we’re on a path to scale globally. We’ve just closed our Series B funding, and it’s a great time to join us and grow your career We have a fantastic opportunity for an entrepreneurial and driven Customer Success Manager to join our growing Customer Success team, working in Geneva. This is our first Customer Success Manager in Switzerland, so you’ll have a lot of opportunity to make the role your own and create real impact.

As a Customer Success Manager at Sparta, you will work collaboratively with the Sales team and wider business to drive client success, retention, and growth for a designated portfolio of clients that includes leading hedge funds, retailers, oil majors, refiners, vessel owners, and trading companies. Your responsibilities will include the full customer success lifecycle, including onboarding, support, adoption, advocacy and retention. You will possess a natural energy that drives you to deeply connect with your client base, identifying risks and growth opportunities, and working closely with the Sales team to manage these.

**Although we work flexibly, we would expect this role to spend time in our Geneva office 2 - 3 days a week.**

**What you'll be doing**:

- Drive key Customer Success metrics, including product adoption, customer satisfaction, and overall account health.
- Oversee onboarding, training, support, and retention efforts for your client portfolio.
- Collaborate with cross-functional teams to refine and enhance the customer lifecycle process.
- Partner with the Sales team to identify cross-selling and upselling opportunities.
- Deliver valuable insights to the business and product teams, helping shape the Product roadmap.
- Maintain and optimise Customer Success platforms to ensure high standards.
- Contribute to fostering a company-wide culture centered on Customer Success.

**About you**:

- Knowledge of or experience in oil or commodities trading.
- Proven experience in both sales and post-sales roles.
- Strong ability to influence through persuasive communication, negotiation, and consensus building.
- Clear understanding of our client base and their unique challenges.
- Passionate and driven to achieve revenue growth and expand client accounts.
- In-depth knowledge of value drivers within recurring revenue models.
- Analytical, with a strong process-oriented approach.
- Exceptional communication and presentation skills in both English and French
- Thrives in ambiguity. Proactive, with a proven ability to work with a high level of independence and urgency
- High level of integrity, ethical standards, and alignment with Sparta’s values

**What's the culture like at Sparta?**:
At Sparta, our culture is built on innovation, collaboration, and high performance. We thrive in a fast-paced environment where initiative is celebrated, challenges are embraced, and impact is rewarded.
- **Equity in a high-growth, VC-backed company**:

- **$42M in Series B funding—strong market traction and investment**:

- **Early-stage growth—build your career as we scale**:

- **Market-leading product—we are redefining energy trading intelligence**:

- **Top-tier tools and technology to support your success**

**Our Values**:

- **Just own it**: At Sparta, accountability is not just a buzzword
- it’s a way of life. We believe in taking ownership of our work, challenges, and successes. When you join us, you’re not just an employee
- you’re a stakeholder, driving our collective success through a mindset of ownership.
- **Don’t get too comfortable**: Innovation thrives in discomfort. Embrace change, seek new challenges, push your boundaries. Growth and success lie beyond the comfort zone.
- **Ask for forgiveness, not permission**: we value initiative and boldness. Take calculated risks, be proactive, don’t be afraid to make decisions. Learning from mistakes is as important as celebrating achievements.
- **Put the customer at the heart of every action**: customer satisfaction isn’t just a goal
- it’s our guiding principle. We go the extra mile to understand and meet customer needs.
- **Stay hungry, yet humble**: ambition fuels progress, and humility keeps us grounded. Stay hungry for knowledge, achievements, and growth, but never lose sight of the importance of empathy and gratitude.
- **Collaborate and challenge**: great ideas emerge when diverse groups of minds come together. Collaboration is more than just teamwork
- it’s the fusion of different persp