Buy-side Customer Success Manager

Role Overview:
As a Customer Success Manager (CSM) you connect clients to our solution offering by providing value driven strategies throughout the customer’s lifecycle and crafting conditions for optimal contract renewal and growth

This role is comprised of relationship management, stakeholders’ management, customer value plan, execution and reviews, client advisory, and financial markets workflow expertise. As a CSM you will serve as a trusted advisor to your customers, handling a portfolio of Asset Managers, Research and Wealth/Financial Analysis that subscribe to LSEG solutions, passionate about turning market data insights into actionable decision making.

What you'll do:

- Relationship Management: Maintain the relationship with your portfolio of LSEG customers, from sale to onboarding and expansion. You will build relationships, proactively contact end-users and visit their sites in person. You’ll interact with a broad range of partners at financial institutions: C-Suite, heads of desks and end users (portfolio and fund managers, wealth managers, sales, traders).
- Monitor customer health and proactively identify risks. You’ll assess depth of product usage, frequency, and quality of interactions, and incorporate your understanding of your customer. You will build a strategy to mitigate any cancellation risk, partnering with different teams at LSEG and bringing customer intel back inclusive of the competitor market in your segment.
- Value: Demonstrate products and work alongside end-users on how to use our solutions and models in a manner that is tailored to their specific workflow and use-case, regularly promoting new features, and reviewing product roadmaps with them so that we incorporate their feedback into our investment decisions.
- Drive organic expansion within your book of business, uncovering new opportunities by actively asking questions and proposing new products that can solve their needs.
- Voice of the Customer: Partner with Account Managers, Implementation Specialists, Product Managers and Customer Support, among other teams, to ensure you’re addressing the customers’ needs, acting as their voice at LSEG.

Your Success: A CSM will be measured on:

- Customer adoption: productive face to face engagement, high value engagement initiatives and active usage of Workspace
- Sales leads
- Customer health assessments, Voice of the Customers, revenue attrition and risk mitigation plans
- Contribution to LSEG Academy, digital engagement channels and customer self-learning.
- Strategic initiatives such as contribution to content and product enhancements, CX and competitive displacements.

Qualifications/Skills:

- +3 years of experience in portfolio management, portfolio analysis, portfolio research workflows in financial markets. Proven expertise in front office relationship management.
- Proficiency in MSFT Outlook, Teams, Excel and PowerPoint. Prior experience and interest in Power BI and Phyton preferred.
- Strong and creative problem-solving skills with proven proactive collaboration skills in matrix organisations.
- Proficient French and English, with German as a plus.

This role provides Hybrid working with 3 days in the office or at client sites, and 2 days from home.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants t