Workplace Experience Manager

**Why should I Apply**: At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help organizations build responsible, secure, high-quality code quickly and systematically. We build solutions that don’t just solve symptoms of problems - we fix problems at the source - source code, to be specific. We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, the UK, Singapore, and Germany. We believe team members should have the opportunity to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we’re all about the mission: provide solutions that deliver Clean Code. **The impact you will have**: Your primary impact will be to instill a truly customer-centric mindset across the team, elevating its mission beyond standard operations to fulfill its core objective: "Create and maintain an inspiring, efficient, and seamless workplace experience that enhances employee well-being, fosters collaboration, and supports business success." As the leader of this team, you will be responsible for optimizing our workspaces and services, drawing inspiration from leading hospitality and service industries. Your impact will be to not only ensure the seamless day-to-day running of our offices but to strategically innovate and enhance the overall Sonar experience. You will transform our workspaces into vibrant hubs that reflect our culture, foster productivity, and make Sonar a truly exceptional place to work. **What you will do daily**: - As the manager of the Workplace Experience team, you will report to the VP of Operations and lead a team of 7 people across our 6 offices and 2 co-working spaces. Your role is split between ensuring operational mastery and driving strategic innovation.Lead and Empower the Team (Run Operations) You will ensure the team masters and seamlessly executes daily operations. Your role is to lead, empower, and delegate, overseeing all core activities including: - ** Pleasant Workplace Experience**: Ensuring offices are clean and healthy, all non-IT devices are running smoothly, and supplies are stocked. This also includes strategic planning such as finding optimal locations for new offices, analyzing current and future office usage, and managing space planning. - ** Events & Team Gatherings**: Designing, planning, coordinating, and running impactful company events and team-gathering activities. - ** Travel Services**: Providing exceptional travel support for employees and guests, including handling visa requests and guest trips.Innovate and Elevate the Workplace Experience While the team runs the day-to-day, your personal focus will be on the strategic evolution of our workplace. Drawing on your curiosity, previous experience, and by analyzing external trends, you are accountable for raising the bar. You will be responsible for: - Thinking "out-of-the-box" to bring tangible, relevant, and innovative improvement ideas to the table. - Actively following market trends and benchmarking Sonar’s services against other leading companies to identify opportunities for improvement. - Building and managing a roadmap of high-impact projects, prioritizing them based on their effort/impact ratio and implementing them. - Working closely with HR, IT, finance, and leadership teams to implement your solutions. **The experience you will need**: - A deep-seated customer-centric mindset, with a passion for creating an exceptional employee experience. - +10 years of experience in a related position ; experience in the hospitality industry and a fast-paced scale-up is a strong plus. - Proven team management experience with a focus on empowering your team, delegating effectively, and helping others grow professionally. - Driven by the quality of service provided and an unwillingness to settle for less. - The ability to think outside of the box, challenge the status quo, and propose new ideas. - A dynamic, energetic, and resilient attitude to tackle daily challenges with positivity. - A fluent level of English is mandatory; French is a plus. **Benefits of Working with Sonar**: - We encourage usage of our robust time-off allocations with 27 PTO days for our employees based out of the Geneva region, plus additional days based on seniority and circumstances. - We contribute 60% of the total cost for your pension; 13.5% to 15.5% of your base salary for savings; 2% for risk. - Generous discretionary Company Growth Bonus, paid annually. - Commuting:Sustainable mobility options, including carpooling and the refund of 60% of the annual transportation subscription. - Global workforce with employees in 20+ countries representing 35+ unique nationalities. - We have an annual kick-off somewhere in the world where we meet to build relationships and goals for the company. **Why you will love it here**: - Our culture and mission set us apart. We have a dynami