Customer Operations Support Consultant

vor 2 Wochen

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Customer Operations Support Consultant -CRM/ERP Permanent Zurich - Switzerland On behalf of our client, a well-known Consulting Company is one of the fastest growing business consultancy firms in Switzerland, we are looking for a Customer Operations Support Consultant, for their role based in Zurich - Switzerland. **Customer Operations Support Consultant -CRM/ERP** **Permanent** **Zurich - Switzerland** On behalf of our client, a well-known Consulting Company is one of the fastest growing business consultancy firms in Switzerland, we are looking for a** Customer Operations Support Consultant**,** for their role based in Zurich - Switzerland. **The Role** - You work in a dynamic environment and support your internal customers and document the requests in a ticket system - You are responsible for the quality control of the automated invoice dispatch and the responsible person for correcting any errors - You are responsible for preparing and sending customer reminders - You will keep System updated and actively integrated. - You will help with the design of documentation and ongoing maintenance the internal "Knowledge Center" - You take part in the training of new team members and have the opportunity to work on ongoing projects - You develop your technical and personal skills through regular feedback and on-the-job training **Your Profile** - You have commercial training - Experience in 1st level support Customer Service Support - You have a good understanding of ERP and CRM systems and have one quick grasp to learn system usage and processes - You are fluent in German and English - You have a service-oriented personality - You have an analytical procedure and quickly find your way around guidelines and policies - You have a high service orientation

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