Dedicated Account Representative

Vor 2 Tagen

Home Office, Schweiz American Express Global Business Travel Vollzeit

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
The Dedicated Account Representative ( DAR ) will partner with the customers to understand and agree on the program service objectives and work with internal Amex GBT travel and technical teams to provide suitable solutions to deliver on the joint strategy & goals. The role will require process orientation, Cytric and Concur OBT knowledge and a collaborative approach to building & leveraging strong customer and internal relationships. The DAR will leverage this knowledge to develop and deliver operating consistency, where appropriate.
Job Responsibilities
- Act as operations lead and single-point-of-contact for client´s travelers in case of booking process questions
- Support Global Travel Management in local handling of Swiss Rail ( SBB ) topics
- Responsibility to manage local SBB profiles
- Support around daily travel program needs/issues incl. Cytric / Concur
- Support processes to handle customer service-related issues
- Coordinate service complaints both internally ( GBT issues ) and externally ( supplier issues )
- Support further online enhancements and implementations
- Support the dedicated Digital Transformation Manager to implement further technological innovations/improvements
- Partner with global, regional and local account management and Traveler Care teams
- Support consistent SLA landscape
- Support data collection and clean-ups for Account and Travel Management
- Support in Air, Rail, Hotel, Rental Car Contract/Program implementation and availability measurement (online and offline)
- Support Global Travel Management regarding hotel / car sourcing and hotel / car program management

Location Switzerland
The #TeamGBT Experience
**Work and life**: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
**Travel perks**: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

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