Field Services Engineer Telco

vor 1 Tag


Geneva, Schweiz CONNECT44 Vollzeit

General aim of the position

-Install/integrate and maintain telecommunication and infrastructure equipments in the wireless and wireline networks within the assigned geographical area;

-Daily travel to customers network sites to perform tasks in the areas fulfilment, assurance and preventive maintenance;

-Participate in oncall service rota.

Main tasks

Assurance

-Follow troubleshooting procedures with the support from NOC and restore network services within the defined SLA;

-Use the available tools and perform measurements to isolate and fix the faults;

-Replace faulty equipment parts and perform functional tests to validate the troubleshooting results;

-Implement temporary solutions whenever appropriate to help faster service restoration;

-Log all actions and update the current status into the trouble ticketing tools;

-Follow the spare part handling processes;

-Support risk assessment activities when required;

-Participate in 24x7 oncall rota.

Fulfilment

-Implement work orders, perform equipment installation, activation, site integration and testing within the defined SLA;

-Record the implementation results into the corresponding tools, fill in service reports;

-Activate the services and changes in the network together with NOC and/or customer DSS;

-Notify and update NOC and/or customer DSS with the status of the changes during implementation;

-Evaluate the security risks and impacts of implementing the changes;

-Perform a rollback plan and invoke Fault Management or other interface processes, when appropriate;

Preventive Maintenance

-Perform preventive maintenance activities within the defined SLA;

-Follow the preventive maintenance guidelines;

-Perform site audits;

-Resolve any issues and deficiencies found on site, including the ones discovered during site visits.

General

-Maintain network and end customer documentation;

-Request site access, escort and supervise third party personnel in the sites when needed;

-Support the Field Technician for complex tasks;

-Member of project teams within Field Services.

Key Performance Indicators (KPI)

TBC

Required competencies

-willingness to travel on a daily basis;

-solid understanding of security and safety rules and standards;

-not afraid to climb on masts and towers;

-willingness to continuously expand technical know-how;

-flexibility to work in a very dynamic environment.

-Education:

recognised apprenticeship in the electricalor telecom area (e.g. electrician, electronician, multimedia technician, )

advanced education in telecom technologies (eg. telematician) is an advantage.

-Experience:

several years of experience as telecommunications engineer;

experience in data and voice communications, wireline or wireless is an advantage.

-Language:

english: mandatory (oral & written);

regional language: mandatory (oral & written).

-Other: for wireless works, no suffering from vertigo (climbing on masts, ascending ladders and working on rooftops).



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