Field Services Engineer Telco
vor 1 Tag
General aim of the position
-Install/integrate and maintain telecommunication and infrastructure equipments in the wireless and wireline networks within the assigned geographical area;
-Daily travel to customers network sites to perform tasks in the areas fulfilment, assurance and preventive maintenance;
-Participate in oncall service rota.
Main tasks
Assurance-Follow troubleshooting procedures with the support from NOC and restore network services within the defined SLA;
-Use the available tools and perform measurements to isolate and fix the faults;
-Replace faulty equipment parts and perform functional tests to validate the troubleshooting results;
-Implement temporary solutions whenever appropriate to help faster service restoration;
-Log all actions and update the current status into the trouble ticketing tools;
-Follow the spare part handling processes;
-Support risk assessment activities when required;
-Participate in 24x7 oncall rota.
Fulfilment-Implement work orders, perform equipment installation, activation, site integration and testing within the defined SLA;
-Record the implementation results into the corresponding tools, fill in service reports;
-Activate the services and changes in the network together with NOC and/or customer DSS;
-Notify and update NOC and/or customer DSS with the status of the changes during implementation;
-Evaluate the security risks and impacts of implementing the changes;
-Perform a rollback plan and invoke Fault Management or other interface processes, when appropriate;
Preventive Maintenance-Perform preventive maintenance activities within the defined SLA;
-Follow the preventive maintenance guidelines;
-Perform site audits;
-Resolve any issues and deficiencies found on site, including the ones discovered during site visits.
General-Maintain network and end customer documentation;
-Request site access, escort and supervise third party personnel in the sites when needed;
-Support the Field Technician for complex tasks;
-Member of project teams within Field Services.
Key Performance Indicators (KPI)
TBCRequired competencies
-willingness to travel on a daily basis;
-solid understanding of security and safety rules and standards;
-not afraid to climb on masts and towers;
-willingness to continuously expand technical know-how;
-flexibility to work in a very dynamic environment.
-Education:
recognised apprenticeship in the electricalor telecom area (e.g. electrician, electronician, multimedia technician, )
advanced education in telecom technologies (eg. telematician) is an advantage.
-Experience:
several years of experience as telecommunications engineer;
experience in data and voice communications, wireline or wireless is an advantage.
-Language:
english: mandatory (oral & written);
regional language: mandatory (oral & written).
-Other: for wireless works, no suffering from vertigo (climbing on masts, ascending ladders and working on rooftops).
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