Customer Engagement Lead, Key Accounts and Contracts

The Role: Joining Moderna offers the unique opportunity to be part of a pioneering team that's revolutionizing medicine through mRNA technology, with a diverse pipeline of development programs across various diseases. As an employee, you'll be part of a continually growing organization, working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives. Moderna's commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience, with the potential to make a significant impact on patients' lives worldwide. Moderna is solidifying its footprint in Basel, the vibrant hub of pharmaceutical innovation in Switzerland, to further our mission of delivering the greatest possible impact to people through mRNA medicines. As we grow our international operations and commercial activities in Basel, we invite global talents to join us in this exciting journey of transforming medicine and impacting lives worldwide. Moderna is seeking a strategic and customer-focused Customer Engagement Lead – Key Accounts & Contracts to support its vaccine portfolio in Switzerland. Reporting to the Country Director Switzerland, this role is critical in advancing Moderna’s commercial footprint as we transition into an endemic COVID-19 model and expand to new product launches. This individual will act as the central orchestrator of Moderna’s engagement with wholesalers, key accounts, and buying groups across Switzerland, ensuring seamless execution of our commercial strategy and excellence in customer service. With a cross-functional collaboration mindset and strong local market knowledge, the role will enhance Moderna’s status as a preferred partner while helping deliver critical mRNA medicines to Swiss patients. Based in Basel, this is a sole contributor role. Here’s What You Will Do: Your key responsibilities will be: Own and lead customer engagement activities for all key accounts and wholesalers in Switzerland. Define and execute tailored engagement strategies based on deep understanding of customer needs and Moderna’s portfolio. Implement investment, communications, and activation strategies in collaboration with cross-functional teams. Lead operational planning for in-field and remote customer interactions, driving adoption of Moderna’s vaccines. Ensure accurate and timely delivery of vaccines by coordinating with Supply Chain, Regulatory, Quality, and Access teams. Collaborate on vaccination campaign development, from strategic planning to field execution. Drive enhancements to ordering platform tools in partnership with providers to improve customer experience. Serve as the point of contact for risk mitigation and contract negotiation across all commercial channels. Your responsibilities will also include: Develop long-term relationships with key national and cantonal stakeholders and buying groups. Monitor customer performance against agreed KPIs and initiate corrective actions with internal stakeholders as needed. Support Moderna’s tender execution strategy in Switzerland through effective project management. Act as a builder of Moderna’s commercial vaccines presence in Switzerland—laying a foundation for future launches. Integrate customer insights, digital tools, and market analytics to continually refine engagement priorities and improve impact. Uphold compliance with Moderna’s policies, SOPs, and all Swiss healthcare regulations. The key Moderna Mindsets you’ll need to succeed in the role: “We behave like owners. The solutions we’re building go beyond any job description.” You’ll take ownership over all aspects of the Swiss customer engagement strategy—representing Moderna’s portfolio while delivering customer-centric solutions across