Customer Engagement Lead, Key Accounts and Contracts

Here’s What You Will Do: Own and lead customer engagement activities for all key accounts and wholesalers in Switzerland. Define and execute tailored engagement strategies based on deep understanding of customer needs and Moderna’s portfolio. Implement investment, communications, and activation strategies in collaboration with cross‑functional teams. Lead operational planning for in‑field and remote customer interactions, driving adoption of Moderna’s vaccines. Ensure accurate and timely delivery of vaccines by coordinating with Supply Chain, Regulatory, Quality, and Access teams. Collaborate on vaccination campaign development, from strategic planning to field execution. Drive enhancements to ordering platform tools in partnership with providers to improve customer experience. Serve as the point of contact for risk mitigation and contract negotiation across all commercial channels. Your key responsibilities will be: Develop long‑term relationships with key national and cantonal stakeholders and buying groups. Monitor customer performance against agreed KPIs and initiate corrective actions with internal stakeholders as needed. Support Moderna’s tender execution strategy in Switzerland through effective project management. Act as a builder of Moderna’s commercial vaccines presence in Switzerland—laying a foundation for future launches. Integrate customer insights, digital tools, and market analytics to continually refine engagement priorities and improve impact. Uphold compliance with Moderna’s policies, SOPs, and all Swiss healthcare regulations. The key Moderna Mindsets you’ll need to succeed in the role: “We behave like owners. The solutions we’re building go beyond any job description.”You’ll take ownership over all aspects of the Swiss customer engagement strategy—representing Moderna’s portfolio while delivering customer‑centric solutions across account management, contracting, and delivery. “We digitize everywhere possible using the power of code to maximize our impact on patients.”By leveraging digital platforms and data tools to streamline engagement and optimize order management, you’ll directly influence patient access and the delivery experience in the Swiss market. Here’s What You’ll Need (Basic Qualifications) Bachelor/Master/PhD’s Degree with progressive excellence in pharmaceutical/biotech sales, marketing and/or tender management, with a preference for prior experience in vaccines Demonstrated track record of building and driving volume and profitable revenue growth with key corporate or public sector accounts Robust understanding of the Swiss Healthcare system, of health policy and health care system stakeholders at national, cantonal and local level Fluent in German and one other Swiss language, with strong business English skills. Here’s What You’ll Bring to the Table (Preferred Qualifications) Proven track record in leading customer engagement and value‑driven projects, particularly in developing and deploying MVPs. Experience with Key accounts and wholesalers’ management is essential. Extensive knowledge of Swiss wholesaler and key accounts (buying groups) network and proven experience of successful interactions Strong customer centric mindset across the various dimensions of the role. Strong leadership skills with a focus on operational excellence and strategic customer management. Ability to translate customer insights into actionable value solutions. Expertise in project management, particularly in the development and roll‑out of new offerings. Embracing Moderna mindsets – especially for dynamic range, digitize everywhere and pivot fearlessly based on new data as well as obsess with learning. Must be comfortable with ambiguity and a fast‑paced, highly dynamic environment that is being defined in real‑time. You should be driven and willing to think creatively and pursue new or novel approaches to business and market development Excellent communication, presentation, collaboration and influencing skills across internal and external stakeholders Excellence in both strategy setting and simultaneous execution A desire to make an impact as part of a high‑growth, transformational company that is Bold, Relentless, Curious, and Collaborative At Moderna, we believe that when you feel your best, you can do your best work. That’s why our global benefits and well‑being resources are designed to support you—at work, at home, and everywhere in between. Quality healthcare and insurance benefits Lifestyle Spending Accounts to create your own pathway to well‑being Free premium access to fitness, nutrition, and mindfulness classes Family planning and adoption benefits Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, global recharge days, and a discretionary year‑end shutdown Savings and investments Location‑specific perks and extras About Moderna Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world‑class team. We believe in giving our people a platform to change medicine and an opportunity to change the world. By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities. We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S. As we build our company, we have always believed an in‑person culture is critical to our success. Moderna champions the significant benefits of in‑office collaboration by embracing a 70/30 work model. This 70% in‑office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact. If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities. Moderna is a smoke‑free, alcohol‑free, and drug‑free work environment. Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply Moderna is committed to equal opportunity in employment and non‑discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best. Moderna is committed to offering reasonable accommodation or adjustments to qualified job applicants with disabilities. Any applicant requiring an accommodation or adjustment in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations and Adjustments team at leavesandaccommodations@modernatx.com. #J-18808-Ljbffr