Customer Success Manager

vor 2 Wochen


zürich, Schweiz Beekeeper Vollzeit

Beekeeper is a fast growing SaaS company that is disrupting the way 2 billion people working "out in the field" communicate and access information within their companies. Are you eager to shape the future of traditional industries including healthcare, retail, manufacturing, hospitality or transportation using the latest mobile technology? We are looking for the most talented individuals that are energized by working in fast-paced and international environments. Our team is passionate, dedicated and highly motivated to tackle the daily challenges of a SaaS Unicorn. We constantly improve our processes to enable our team and business to grow at a fast pace in a sustainable manner. As a Customer Success Manager, you will own and manage a portfolio of customers and be responsible for their overall success. Your portfolio of customers will be mostly composed of Mid Market companies (MM), giving you the opportunity to learn from a reasonable number of customers in many different industries as you start your career at Beekeeper. You will have at your disposal state-of-the-art technology and playbooks that will help you determine which customers to prioritize for maximum impact. As an ideal candidate you're resourceful and persuasive, effectively showing customers how to get more value from Beekeeper. Your Responsibilities Be the voice of your customers. Partner with customers to understand their strategic goals, priorities, and desired business outcomes. Work with them to build and execute on a success plan and key performance indicators. Manage a portfolio of accounts post implementation, being their dedicated Success Manager, focusing on increasing adoption, ensuring retention, expansion and success. Provide coaching and best practices to improve the adoption of Beekeeper and expand usage into new use cases. Interact and engage with customers on all levels (incl. Managers to C-Suite) and different personas (Comms, HR, IT, Operations, Frontline). Work closely with your



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