Customer Success Manager

Beekeeper is a fast growing SaaS company that is disrupting the way 2 billion people working “out in the field” communicate and access information within their companies. Are you eager to shape the future of traditional industries including healthcare, retail, manufacturing, hospitality or transportation using the latest mobile technology?We are looking for the most talented individuals that are energized by working in fast-paced and international environments. Our team is passionate, dedicated and highly motivated to tackle the daily challenges of a SaaS Unicorn. We constantly improve our processes to enable our team and business to grow at a fast pace in a sustainable manner.As a Customer Success Manager, you will own and manage a portfolio of customers and be responsible for their overall success. Your portfolio of customers will be mostly composed of Mid Market companies (MM), giving you the opportunity to learn from a reasonable number of customers in many different industries as you start your career at Beekeeper. You will have at your disposal state-of-the-art technology and playbooks that will help you determine which customers to prioritize for maximum impact. As an ideal candidate you’re resourceful and persuasive, effectively showing customers how to get more value from Beekeeper.Your ResponsibilitiesBe the voice of your customers.Partner with customers to understand their strategic goals, priorities, and desired business outcomes. Work with them to build and execute on a success plan and key performance indicators.Manage a portfolio of accounts post implementation, being their dedicated Success Manager, focusing on increasing adoption, ensuring retention, expansion and success.Provide coaching and best practices to improve the adoption of Beekeeper and expand usage into new use cases.Interact and engage with customers on all levels (incl. Managers to C-Suite) and different personas (Comms, HR, IT, Operations, Frontline).Work closely with your Account Manager counterpart to develop a joint success plan for your customers and identify expansion opportunities within your customer portfolio.Drive accountability for deliverables internally and among customer teams to create a sense of ownership and get things done.Collaborate cross-functionally with Sales, Product, Engineering, Marketing, and Operations to address your customers’ needs.Contribute continuously to the overall improvement of internal processes.What we look for in youFirst experiences in leveraging AI tools to accelerate in your job.Solution oriented mindset, highly-organized, and possessing a structured approach to resolving complex issues.Experience in Customer Success, Consulting, Project Management or Account Management in a SaaS business.Fluent in German and English is a must, Swiss German is a strong plus.Ability to explain complex concepts clearly and translate data into insights.Drive results by being customer-centric and frontline first, taking initiative and having a hands-on mentality.Positive and constructive attitude, passionate about customer success and energized by helping others.Strong relationship-building skills, consulting skills and technical curiosity.Ability to manage a customer portfolio and effectively prioritize your time based on customer needs, business goals and opportunities.Ability to handle difficult customer situations and set expectations.Bonus PointsExperience in change- and project managementExperience with discovery and questioning techniquesTechnical understanding of SaaS landscapeBasic technical understanding of integrations / APIsExperience in conducting in-person or online workshopsWhat we offerA competitive salary.A great career trajectory.An amazing team with 20+ nationalitiesEager to learn? We have a Personal Learning & Development Budget to help you develop all the skills you need to succeed.Phone & Home Internet reimbursement every month.25 days of annual leave per year + 2 Mental Health Days per yearPension Scheme Plan with 3 options to choose fromLaptop for work purposes.Budget for setting up your Home-Office.Who we areBeekeeper believes in the potential of every single employee. That’s why we’ve built the essential platform for frontline workers. We help organisations digitally enable their frontline, to boost productivity, quality and safety, and be more agile.At Beekeeper, we celebrate diversity All qualified applications will receive consideration for employment regardless of race, colour, ancestry, religion, nationality, sexual orientation, age, citizenship, marital status, disability or gender identity. We are committed to ensuring a smooth application process for all candidates. If you require accommodations due to a disability, please reach out to jobs@beekeeper.io, and our team will be more than happy to assist you.Please know that you are not required to share your nationality, age or a picture of you on the CV We are looking forward to your application #J-18808-Ljbffr