Customer Success Team Manager
vor 1 Woche
As Coople continues to scale our technology platform, we’re evolving how we support customers—particularly large, complex enterprise clients—alongside our established base of small and medium-sized businesses. We’re looking for a multilingual Customer Success Team Manager with SaaS experience to lead our team of Customer Success Managers across the UK and Switzerland. Based either in Zurich, you will bring a clear view of what great customer success looks like in a SaaS business, helping us embed scalable processes, align around lifecycle management best practices, and deliver a world-class customer experience. You will manage a growing, internationally distributed team, ensuring excellence in execution across both high-touch enterprise accounts and one-to-many SMB models. This is a hands-on leadership role, ideal for someone with a strong operational mindset and a passion for enabling customer success at scale. Lead, coach, and grow a high-performing team of Customer Success Managers (CSMs) working across multiple markets and customer segments. Bring a best-in-class SaaS customer success playbook to Coople, introducing frameworks for onboarding, adoption, health scoring, renewals, and expansion. Support the team in navigating complex enterprise relationships, acting as an escalation point and ensuring long-term success planning is in place. Scale one-to-many engagement approaches for small and medium accounts using automation, templated playbooks, and self-serve content. Collaborate closely with Sales, Product, and Marketing to deliver a seamless customer lifecycle experience. Own team operations—streamlining tools, workflows, and reporting to increase efficiency and consistency. Regularly attend strategic client meetings to deepen understanding of business needs and ensure we deliver on value. Lead internal change management as Coople shifts to a SaaS-centric business model, evolving the success function accordingly About youThe ideal candidate has the following experience and skills: Ideally you bring proven experience in SaaS customer success leadership role— having led teams in a SaaS environment and understand the mechanics of driving customer value, retention, and growth through a software platform. + years' experience in Customer Success or
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Customer Success Manager
vor 3 Wochen
Zürich, Schweiz Beekeeper by LumApps VollzeitJoin to apply for the Customer Success Manager role at Beekeeper by LumApps Beekeeper is a fast growing SaaS company that is disrupting the way 2 billion people working “out in the field” communicate and access information within their companies. Are you eager to shape the future of traditional industries including healthcare, retail, manufacturing,...
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Zürich, Schweiz Supertext VollzeitDas bist du Als Customer Success Manager bist du zentrale Ansprechperson für unsere Kund:innen und stellst sicher, dass sie von Anfang an optimal betreut und begleitet werden. Mit technischem Verständnis und Begeisterung für AI und Sprache hilfst du ihnen, das Beste aus unseren Produkten und Services herauszuholen. Ob komplexe Kundenprojekte,...
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Customer Success Manager
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Customer Success Manager
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zürich, Schweiz DeepJudge VollzeitDeepJudge is a fast-growing venture-backed scale-up at the forefront of applying Artificial Intelligence in the legal domain. Founded by ex-Googlers and PhDs in AI, our mission is to help legal teams harness their collective knowledge so they can focus on the truly strategic aspects of their work. DeepJudge's state-of-the-art knowledge retrieval system...
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Customer Success Manager
vor 2 Wochen
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Customer Success Manager
vor 4 Wochen
Zürich, Schweiz FyrFly Venture Partners VollzeitBeekeeper is a fast growing SaaS company that is disrupting the way 2 billion people working “out in the field” communicate and access information within their companies. Are you eager to shape the future of traditional industries including healthcare, retail, manufacturing, hospitality or transportation using the latest mobile technology?We are looking...
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Customer Success Manager
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Zürich, Zürich, Schweiz grape insurance Vollzeit\uD83C\uDF47 Über grape:Unser unternehmerischer Geist treibt uns an bei dem, was wir bewegen und wofür wir brennen. Unsere Mission ist, der führende Gesundheitspartner in der Versicherungsbranche zu werden. Wir haben den Innovations bedarf im traditionellen Versicherungsmodell für Arbeitnehmer erkannt und revolutionieren dieses. Dabei helfen wir...
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Customer Success Manager
vor 3 Wochen
Zürich, Schweiz Fore AI AG Vollzeitfore ai is a Zurich-based startup revolutionizing software testing with generative AI. Founded by ex-Google engineers, we build autonomous QA agents that generate tests in seconds—no coding, no manual work. Leading companies in banking, travel, software, and media rely on fore ai to catch bugs early and accelerate release cycles. The Opportunity As a...
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Customer Success Manager
vor 3 Wochen
Zürich, Schweiz Jua VollzeitJoin to apply for the Customer Success Manager role at Jua Overview Jua is building the most advanced Earth intelligence platform ever created: a universal physics simulator designed to turn the planet’s raw complexity into decisive trading upside. Today, our technology delivers the world’s most advanced weather models and analytics, giving energy...
