EV Charging Operations Manager

Vor 7 Tagen

Opfikon, Zürich, Schweiz General Motors Vollzeit

Job Title: EV Charging Operations Manager

About the Role:

The EV Charging Operations Manager will be responsible for leading the development of business models and partnerships across all of Europe. This role will design and lead public and home charging operations for both business and private customers.

Key Responsibilities:

  • Lead the development of business models and partnerships across all of Europe.
  • Design and lead public and home charging operations for both business and private customers.
  • Act as an expert and specialist in charging operations, proactively addressing operational topics with internal stakeholders and external partners/service providers.
  • Work cross-functionally with IT, Finance, Product, Marketing, and other departments to operationalize charging products and services.
  • Collaborate with retail/sales operations, product marketing, and customer-facing areas to provide expertise on charging knowledge.
  • Manage and contribute to key performance indicators (KPIs) and Objective and Key Results (OKRs) related to charging operations for optimal customer-facing and backend business operations.
  • Enhance customer-facing and internal processes and reporting structures to improve service quality and customer experience.
  • Ensure compliance with market-specific standards for technical requirements of EV charging products, accessories, and services.
  • Identify opportunities for improvement and streamline charging products/service operations and delivery processes.
  • Contribute to strategies aimed at enhancing customer take rates and retention throughout the lifecycle of charging products and services.

Requirements:

  • Bachelor's degree in business administration, Operations Management, Engineering, or a related field.
  • Experience in the electric vehicle (EV) industry or related field.
  • Understanding of customer-centric charging solutions and operating models.
  • Experience in cross-functional collaboration and operations management.
  • Ability to effectively interface with various departments and external partners.

About General Motors:

Our vision is a world with Zero Crashes, Zero Emissions, and Zero Congestion. We aspire to be the most inclusive company in the world and believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.

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