Customer Success Specialist, UpLink

vor 1 Monat

Genf, Genf, Schweiz World Economic Forum Vollzeit

About the Role

The World Economic Forum is seeking a highly skilled Technical Operations Specialist to join our Operations and Data Success team. As a key member of our team, you will be responsible for ensuring technical and operational service excellence for partners regarding the implementation of innovation challenges across all project phases.

Main Responsibilities:

  • Design and develop digital tools and processes for UpLink's self-service model across all project phases.
  • Serve as the team's point of contact for technical and operational implementation of UpLink's self-service model.
  • Continual assessment of UpLink business systems to identify opportunities for process improvement.
  • Build and test prototypes for TechOps innovation, advise on UpLink operational tech investments.
  • Exploratory initiatives with Program, Marketing, and Platform counterparts as well as the Centre for the Fourth Industrial Revolution.
  • Responsible for data tools and processes that coordinate day-to-day activities with UpLink partners, ensuring efficient operations.
  • Onboarding external partners with the right technology tools and processes to run UpLink challenges.
  • Management of planning, scheduling and execution of team meetings and sessions related to UpLink's self-service model.

Requirements:

  • University degree with demonstrated application of business, operations, computer science, data science, or a related-skills.
  • 3-5 years of experience in operations and data management, digital project delivery, change management or product management for digital products, preferably in a technology or start-up environment.
  • Strong service orientation towards internal and external parties; ability to collaborate with other functions, team members or cultures in the delivery of highly connected tasks.
  • Proven experience providing organizational support for cross-functional teams.
  • Strong project management, problem solving and organizational skills.
  • Working knowledge of Salesforce or another similar CRM systems.
  • Experience with Project Management best practices and related software.
  • Proactive approach to work, prioritization and resourcefulness.
  • Ability to handle conflicting priorities under stress and flexibility in the face of change.
  • Comfortable working in a challenging, quick and dynamic entrepreneurial and high-pressure environment.

Why work at the Forum:

The Forum believes that progress happens by bringing together people from all walks of life who have the drive and the influence to improve the state of the world by building awareness and cooperation, shaping mindsets and agendas, and driving collective action. Join us and become a driver for positive change.

  • Project Lead, UpLink Ecosystem

    vor 3 Wochen

    Genf, Genf, Schweiz World Economic Forum Vollzeit

    The World Economic Forum is seeking a highly skilled and experienced Project Lead to manage and deliver UpLink Innovation Challenges related to the Fourth Industrial Revolution. The successful candidate will be responsible for ensuring the effective management and delivery of these challenges, as well as leading the engagement of winners to scale their...

  • Project Lead, UpLink Innovation Challenges

    vor 1 Monat

    Genf, Genf, Schweiz World Economic Forum Vollzeit

    **About the Role**We are seeking a highly skilled Project Lead to manage and deliver UpLink Innovation Challenges related to the Forum's Centre of the Fourth Industrial Revolution (C4IR). The successful candidate will be responsible for leading the implementation of innovation challenges, engaging with partners, and driving the growth of UpLink's presence...

  • Customer Success Specialist in Private Banking

    vor 4 Wochen

    Genf, Genf, Schweiz Jobcloud Vollzeit

    As a leading sustainable private bank, our team offers personalized services in investment advisory and asset management for private and institutional clients. Our success depends on the enthusiasm and commitment of our employees and we value each person with their unique technical expertise, professional qualifications and social skills.We are successfully...

  • Technical Operations Specialist

    vor 3 Wochen

    Genf, Genf, Schweiz World Economic Forum Vollzeit

    About the RoleThe World Economic Forum is seeking a Technical Operations Specialist to join our Operations and Data Success team. As a key member of our team, you will be responsible for ensuring technical and operational service excellence for partners regarding the implementation of innovation challenges across all project phases.Main...

  • Project Lead: Centre for the Fourth Industrial Revolution

    vor 3 Wochen

    Genf, Genf, Schweiz World Economic Forum Vollzeit

    About the Role:We are seeking an experienced Project Lead to join our Centre for the Fourth Industrial Revolution at the World Economic Forum. The successful candidate will be responsible for managing and delivering UpLink Innovation Challenges, a key component of our work in accelerating the delivery of the UN Sustainable Development Goals.Main...

  • Customer Success Manager

    Vor 4 Tagen

    Genf, Genf, Schweiz MKS PAMP Vollzeit

    Job DescriptionMKS PAMP is seeking a highly skilled CUSTOMER SUCCESS MANAGER to join our team. As a key member of our organization, you will be responsible for managing a profitable portfolio of clients within the financial sector.Responsibilities:Build and maintain strong relationships with clients to ensure high client satisfaction.Act as the primary point...

  • Customer Success Specialist

    vor 4 Wochen

    Genf, Genf, Schweiz Michael Page Switzerland Vollzeit

    About the RoleWe are seeking a highly motivated and organized Business Operations Assistant to join our team. As a key member of our operations team, you will be responsible for supporting the day-to-day operations of the business, ensuring that all tasks are completed efficiently and effectively.Key ResponsibilitiesAssist in the development and...

  • Customer Relationship Growth Specialist

    vor 1 Woche

    Genf, Genf, Schweiz SonarSource Vollzeit

    About the RoleWe are seeking a Customer Relationship Growth Specialist to join our team at SonarSource. As a key member of our sales team, you will be responsible for generating new leads and opportunities within assigned accounts, representing our high-potential customer base.Key Responsibilities:Generate new leads and opportunities within assigned account...

  • Director of Impact Acceleration for the Fourth Industrial Revolution

    Vor 4 Tagen

    Genf, Genf, Schweiz World Economic Forum Vollzeit

    About the RoleWe are seeking a highly skilled Director of Impact Acceleration for the Fourth Industrial Revolution to lead the management and delivery of UpLink Innovation Challenges related to the Forum's Centre of the Fourth Industrial Revolution (C4IR).Job SummaryThe successful candidate will ensure the effective implementation of innovation challenges,...

  • Urban Innovation Catalyst

    Vor 4 Tagen

    Genf, Genf, Schweiz World Economic Forum Vollzeit

    The World Economic Forum, a leading global organization driving international cooperation and public-private collaboration, seeks an experienced professional to join its Urban Transformation team. This role will be based in San Francisco and is an exceptional opportunity to contribute to the development of innovative urban solutions.Key...

  • Digital Marketing Experience Specialist

    vor 1 Woche

    Genf, Genf, Schweiz Coty Vollzeit

    At Coty, we are seeking an ambitious and innovative Digital Marketing Experience Specialist to join our Geneva Digital team.This role is part of the Travel Retail area and involves executing a 360° E-commerce and digital strategy to innovate the point of sales.The successful candidate will be responsible for contributing to the brand's equities and customer...

  • Digital Transformation Specialist

    Vor 4 Tagen

    Genf, Genf, Schweiz World Economic Forum Vollzeit

    About the RoleWe are seeking a skilled Technical Operations Manager to join our Operations and Data Success team at the World Economic Forum in Geneva. This is a key position that will support the growth of UpLink, our open innovation platform for accelerating the delivery of the UN Sustainable Development Goals (SDGs).Job DescriptionThe successful candidate...

  • Marketing Specialist

    vor 4 Wochen

    Genf, Genf, Schweiz SIG - Services Industriels de Genève Vollzeit

    About the Role: As a Marketing Specialist at {company}, you will be responsible for developing and implementing marketing campaigns to promote our products and services. This is a great opportunity to join our team and contribute to our success.Key Responsibilities:Develop and execute marketing strategies to reach our target audienceCollaborate with the...

  • Help Desk Specialist

    vor 4 Wochen

    Genf, Genf, Schweiz jobup Vollzeit

    About the Role: We are seeking a Help Desk Specialist to join our team at {company}. As a Help Desk Specialist, you will be responsible for providing technical support to our customers through various communication channels. Your primary goal will be to troubleshoot and resolve technical issues in a timely and professional manner.Key Responsibilities:•...

  • Wealth Management Specialist

    vor 1 Monat

    Genf, Genf, Schweiz Michael Page - Switzerland Vollzeit

    About Our FirmA dynamic and independent asset management company seeks a skilled Wealth Management Specialist to join our team. As a key member of our team, you will be responsible for managing and growing a portfolio of high-net-worth individuals and family offices. Your expertise will be invaluable in designing and implementing custom wealth management...

  • Business Intelligence Financial Specialist

    vor 2 Wochen

    Genf, Genf, Schweiz Michael Page Vollzeit

    As a Business Intelligence Financial Specialist with Michael Page, you will play a pivotal role in driving business growth by analyzing commercial and financial data. This exciting opportunity requires strong analytical capabilities, advanced Excel skills, and the ability to present insights to senior management.We are seeking an experienced Commercial...

  • Global Enterprise Sales Specialist

    Vor 4 Tagen

    Genf, Genf, Schweiz SonarSource Vollzeit

    At SonarSource, we are seeking a highly skilled Global Enterprise Sales Specialist to join our team.About the RoleWe are looking for a seasoned sales professional with a proven track record of success in B2B sales, ideally in a SaaS or subscription model. The ideal candidate will have a strong background in account planning and prospecting, as well as...

  • Senior Data Analytics Specialist

    Vor 4 Tagen

    Genf, Genf, Schweiz NEOXAM Vollzeit

    Job OverviewWe are seeking a Senior Data Analytics Specialist to join our team in Geneva, Switzerland.About the RoleIn this exciting position, you will play a key role in translating business and information processes into functional solutions for our clients. You will work closely with our renowned and diverse client base in the financial industry,...

  • Spa Logistics Specialist

    Vor 4 Tagen

    Genf, Genf, Schweiz MSC CRUISES Vollzeit

    Are you looking for a challenging role that requires attention to detail and excellent communication skills? As a Spa Logistics Specialist at MSC Cruises, you will play a crucial part in ensuring the availability of stock in our onboard spas to satisfy customer demand and improve revenue.

  • Sales and Customer Development Specialist

    vor 4 Wochen

    Genf, Genf, Schweiz IntercityHotel Geneva Vollzeit

    Role Overview    As a key member of our team at IntercityHotel Geneva, you will be responsible for developing and maintaining strong relationships with our existing customers, while also actively identifying and acquiring new business opportunities.    Your primary objective will be to plan, execute, and measure the success of sales-promoting...