System Maintenance and Support Expert

Vor 4 Tagen

Lausanne, Waadt, Schweiz Second Spectrum Sàrl Vollzeit

Key Responsibilities

  • Lead a team of on-site support engineers, including scheduling, performance management, and team morale.
  • Alert response from automated systems and internal users.
  • Coordinate incident response for live disruption of services.
  • Perform root cause analysis on incidents using Unix tooling, log analysis, and service debugging.
  • Manage communication with key stakeholders.
  • Design and implement robust alerting for all services tied to delivery of external services.
  • Follow-up with engineering, operations, and account management groups.
  • Participate in an on-call rotation that emphasizes eliminating repeating escalations.

Requirements

  • 5+ years of technical work experience.
  • Experience with managing technical employees.
  • Working evening, weekend, and holiday hours around live sporting schedules.
  • Operational experience with real-time systems under Service Level Agreements (SLAs).
  • Experience configuring, diagnosing, and troubleshooting computer services in Windows or Unix environments.
  • Critical thinking skills in software systems diagnosis under time pressure.
  • A self-starter with a willingness to learn and grow from every incident.
  • Process-orientation and creative problem-solving.
  • A written communication style focused on concision, clarity, and clear next steps.
  • Good documentation habits.

Preferred Skills

  • Basic knowledge of networking systems and hardware installation.
  • Experience with scripting in languages like Python, Unix shell, or JavaScript/TypeScript.
  • Experience with command line tools in Linux or Unix.
  • Experience with log file analysis tools (Grep, Elasticsearch, Kibana, Grafana, Datadog).
  • Experience with SQL.
  • Familiarity with modern camera features: aperture, f-stop, ISO, HDR, frame-rate, depth of field, and focus.
  • Experience working in live sports.
  • Experience with cloud computing (e.g., Amazon Web Services).
  • Availability to travel domestically and internationally.

Our Stack

Infrastructure, tools: AWS (S3, EC2), Linux, Docker, Pulsar, Kibana, Grafana.

Our Work Environment and What You Will Benefit From

Work on cutting-edge products for major professional sports leagues and teams. Team-oriented engineering practices (readable, maintainable, and efficient code). Flat hierarchy and collaborative management led by experienced and strong technical leads. Innovative and dynamic environment, which encourages self-development and opportunities to make an impact. Multicultural team with employees based across several countries.

Second Spectrum, part of Genius Sports Group, is proud to be an equal opportunity employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers, and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender identity or re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status).

https://www.secondspectrum.com/careers/opportunities/?gh_jid=5990650003

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