System Support Specialist

vor 2 Monaten

Lausanne, Waadt, Schweiz Genius Sports Vollzeit

About the Role

We are seeking a highly skilled and experienced technical professional to join our team as a System Support Engineer. As a key member of our operations team, you will be responsible for providing front-line technical support and troubleshooting for our tracking and video augmentation products.

Key Responsibilities

  • Respond to alerts from automated systems and internal users
  • Coordinate incident response for live disruptions of services
  • Perform root cause analysis on incidents using Unix tooling, log analysis, and service debugging
  • Manage communication with key stakeholders
  • Design and implement robust alerting for all services tied to delivery of external services
  • Follow-up with engineering, operations, and account management groups
  • Participate in an on-call rotation that emphasizes eliminating repeating escalations

Requirements

  • At least 3+ years of technical work experience
  • Experience with managing technical employees
  • Working evening, weekend, and holiday hours (around live sporting schedules)
  • Operational experience with real-time systems under Service Level Agreements (SLAs)
  • Experience configuring, diagnosing, and troubleshooting computer services in Windows or Unix environments
  • Critical thinking skills in software systems diagnosis under time pressure
  • Self-starter based on provided written documentation and training
  • An appetite to learn and grow from every incident
  • Process-orientation, creative problem-solving
  • Written communication style focused on concision, clarity, and clear next steps
  • Good documentation habits

What Sets You Apart

  • Basic knowledge of networking systems and hardware installation
  • Experience with scripting in languages like Python, Unix shell, or JavaScript/TypeScript
  • Experience with command line tools in Linux or Unix
  • Experience with log file analysis tools (Grep, Elasticsearch, Kibana, Grafana, Datadog)
  • Experience with SQL
  • Familiarity with modern camera features: aperture, f-stop, ISO, HDR, frame-rate, depth of field, and focus
  • Experience working in live sports
  • Experience with cloud computing (e.g., Amazon Web Services)
  • Availability to travel domestically and internationally

Our Stack

Infrastructure, tools: AWS (S3, EC2), Linux, Docker, Pulsar, Kibana, Grafana

Our Work Environment and What You Will Benefit From

  • Work on cutting-edge products for major professional sports leagues and teams.
  • Team-oriented engineering practices (readable, maintainable, and efficient code).
  • Flat hierarchy and collaborative management led by experienced and strong technical leads.
  • Innovative and dynamic environment, which encourages self-development and opportunities to make an impact.
  • Multicultural team with employees based across several countries (e.g., Switzerland, Columbia, Denmark, France, United States).

Second Spectrum, part of Genius Sports Group, is proud to be an equal opportunity employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers, and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender identity or re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.

  • System Support Specialist

    vor 4 Wochen

    Lausanne, Waadt, Schweiz Second Spectrum Sàrl Vollzeit

    Job Title: System Support EngineerWe are seeking a highly skilled and experienced System Support Engineer to join our team at Second Spectrum Sàrl. As a key member of our technical operations team, you will be responsible for providing front-line technical support and troubleshooting for our tracking and video augmentation products.Key...

  • System Support Specialist

    vor 4 Wochen

    Lausanne, Waadt, Schweiz Second Spectrum Sàrl Vollzeit

    Job Title: System Support EngineerWe are seeking a highly skilled and experienced System Support Engineer to join our team at Second Spectrum Sàrl. As a key member of our technical operations team, you will be responsible for providing front-line technical support and troubleshooting for our tracking and video augmentation products.Key...

  • Support Specialist

    vor 1 Monat

    Lausanne, Waadt, Schweiz Groupe Mutuel Vollzeit

    Job Title: Collaborateur Support sur siteAbout the RoleWe are seeking a highly organized and methodical Support Specialist to join our team at Groupe Mutuel. As a Support Specialist, you will be responsible for resolving technical issues and incidents reported by users, as well as providing support to users and related agencies.Key ResponsibilitiesResolve...

  • Support Specialist

    vor 4 Wochen

    Lausanne, Waadt, Schweiz Groupe Mutuel Vollzeit

    Join Our Team as a Support SpecialistWe are seeking a highly organized and methodical Support Specialist to join our team at Groupe Mutuel. As a Support Specialist, you will be responsible for resolving user difficulties and incidents, as well as providing technical support and training to users.Your MissionYou will be the primary point of contact for users,...

  • IT Support Specialist

    vor 3 Stunden

    Lausanne, Waadt, Schweiz Stefanini Vollzeit

    Job OverviewWe are seeking an experienced IT Support Specialist to join our team. As a key member of our technical services team, the successful candidate will provide face-to-face IT support to our users, ensuring efficient and effective resolution of technical issues.Responsibilities• Provide on-site IT support to users, resolving technical issues...

  • Administrative Support Specialist

    vor 2 Wochen

    Lausanne, Waadt, Schweiz CONNECT44 Vollzeit

    Administrative Support SpecialistWe are seeking an experienced Administrative Support Specialist to join our team at Connect44 in Lausanne. The ideal candidate will have a strong administration background and be proficient in Chinese and French.Main ResponsibilitiesManage administrative tasks, including catering supplier and service management, service...

  • System Support Specialist

    vor 4 Wochen

    Lausanne, Waadt, Schweiz Genius Sports Vollzeit

    About the RoleWe are seeking a highly skilled and experienced System Support Engineer to join our team at Genius Sports. As a key member of our technical operations team, you will be responsible for providing front-line technical support and troubleshooting for our tracking and video augmentation products.Key ResponsibilitiesRespond to alerts from automated...

  • System Support Specialist

    vor 1 Monat

    Lausanne, Waadt, Schweiz Genius Sports Vollzeit

    About the RoleWe are seeking a highly skilled and experienced System Support Engineer to join our team at Genius Sports. As a key member of our technical operations team, you will be responsible for providing front-line technical support and troubleshooting for our tracking and video augmentation products.Key ResponsibilitiesRespond to alerts from automated...

  • IT Support Specialist Geneva

    vor 1 Monat

    Lausanne, Waadt, Schweiz Taurus SA Vollzeit

    Job Title: IT Support Specialist GenevaWe are seeking a highly skilled and experienced IT Support Specialist to join our team in Geneva, Switzerland. As an IT Support Specialist, you will be responsible for providing technical support and maintenance to our end-users, ensuring the smooth operation of our IT infrastructure and applications.Key...

  • Administrative Support Specialist

    vor 2 Wochen

    Lausanne, Waadt, Schweiz CONNECT44 Vollzeit

    Administrative Support SpecialistConnect44 is seeking an experienced Administrative Support Specialist to join our team in Lausanne. The ideal candidate will have a strong background in administration and be proficient in Chinese, English, and French.Main ResponsibilitiesPerform a range of administrative tasks, including catering supplier and service...

  • Senior Technical Support Specialist

    vor 1 Monat

    Lausanne, Waadt, Schweiz Genius Sports Vollzeit

    Job SummaryWe are seeking a highly skilled and experienced Technical Support Specialist to lead our system support team. As a Technical Support Specialist, you will be responsible for providing technical support and troubleshooting for our tracking and video augmentation products. You will also lead a team of engineers, including scheduling, performance...

  • Support Specialist

    vor 1 Monat

    Lausanne, Waadt, Schweiz Groupe Mutuel Vollzeit

    Join Our Team as a Support SpecialistYour MissionYou will be responsible for resolving user issues and incidents, or escalating them to competent resources.You will handle and process user requests from your site and related agencies.You will prepare and distribute computer equipment to users and provide training.You will leverage the Support knowledge base...

  • IT Support Specialist

    vor 2 Wochen

    Lausanne, Waadt, Schweiz OKOIOS Vollzeit

    At OKOIOS, we're seeking a skilled IT Support Specialist to join our team. As a key member of our technical services team, you'll play a vital role in ensuring our clients receive exceptional support and service.Key Responsibilities:Provide customer-oriented service to ensure user satisfactionHandle calls and emails from users for IT supportResolve incidents...

  • IT Support Specialist

    vor 2 Wochen

    Lausanne, Waadt, Schweiz OKOIOS Vollzeit

    At OKOIOS, we're seeking a skilled IT Support Specialist to join our team of dedicated experts. As a key member of our organization, you'll play a vital role in delivering exceptional customer service and ensuring seamless IT operations.Key ResponsibilitiesYour primary focus will be on providing top-notch support to our clients, handling calls and emails,...

  • IT Support Specialist Geneva

    vor 4 Wochen

    Lausanne, Waadt, Schweiz Taurus SA Vollzeit

    Job DescriptionWe are seeking a highly skilled and experienced IT Support Specialist to join our team at Taurus SA in Geneva, Switzerland.As an IT Support Specialist, you will be responsible for providing technical support and operating several duties related to end-users' IT environment, including:Key ResponsibilitiesDeployment of end-user hardware and...

  • IT Support Specialist

    vor 3 Wochen

    Lausanne, Waadt, Schweiz Stefanini Vollzeit

    Job Title: Deskside TechnicianJob Summary:We are seeking a skilled Deskside Technician to join our team. As a Deskside Technician, you will be responsible for providing face-to-face IT support to users, installing and maintaining hardware, and troubleshooting technical issues.Responsibilities:Provide exceptional IT support to users, resolving technical...

  • Technical Support Specialist

    Vor 5 Tagen

    Lausanne, Waadt, Schweiz Genius Sports Vollzeit

    About the RoleWe are looking for a skilled Technical Support Specialist to join our team in Lausanne. As a System Support Engineer, you will be responsible for providing front-line technical support and troubleshooting for our tracking and video augmentation products.Your Key Responsibilities:Respond to alerts from automated systems and internal...

  • IT Support Specialist

    vor 2 Wochen

    Lausanne, Waadt, Schweiz OKOIOS Vollzeit

    At OKOIOS, we're seeking a skilled IT Support Specialist to join our team. As a key member of our technical services team, you'll play a vital role in ensuring the smooth operation of our IT systems.Key Responsibilities:Provide exceptional customer service and support to our usersHandle and resolve IT-related issues in a timely and efficient...

  • IT Support Specialist Geneva

    vor 2 Monaten

    Lausanne, Waadt, Schweiz Taurus SA Vollzeit

    Job DescriptionTaurus SA is seeking a highly skilled IT Support Specialist to join our team in Geneva. As an IT Support Specialist, you will be responsible for providing technical support and operating various duties related to end-users' IT environment.Key ResponsibilitiesEnd-user systems management: deployment of end-user hardware and software, follow-up...

  • IT Support Specialist Geneva

    vor 2 Wochen

    Lausanne, Waadt, Schweiz Taurus SA Vollzeit

    We are seeking a skilled IT support specialist to join our team in Geneva. As an IT support specialist, you will be responsible for providing technical support and operating several duties related to end-users' IT environment.Key ResponsibilitiesDeployment of end-user hardware and software using supplied installation instructions and tools.Follow up of...