System Support Specialist

vor 4 Wochen

Lausanne, Waadt, Schweiz Second Spectrum Sàrl Vollzeit
Job Title: System Support Engineer

We are seeking a highly skilled and experienced System Support Engineer to join our team at Second Spectrum Sàrl. As a key member of our technical operations team, you will be responsible for providing front-line technical support and troubleshooting for our tracking and video augmentation products.

Key Responsibilities:
  • Respond to alerts from automated systems and internal users
  • Coordinate incident response for live disruptions of services
  • Perform root cause analysis on incidents using Unix tooling, log analysis, and service debugging
  • Manage communication with key stakeholders
  • Design and implement robust alerting for all services tied to delivery of external services
  • Follow-up with engineering, operations, and account management groups
  • Participate in an on-call rotation that emphasizes eliminating repeating escalations
Requirements:
  • At least 3+ years of technical work experience
  • Experience with managing technical employees
  • Working evening, weekend, and holiday hours (around live sporting schedules)
  • Operational experience with real-time systems under Service Level Agreements (SLAs)
  • Critical thinking skills in software systems diagnosis under time pressure
  • Self-starter based on provided written documentation and training
  • An appetite to learn and grow from every incident
  • Process-orientation, creative problem-solving
  • Written communication style focused on concision, clarity, and clear next steps
  • Good documentation habits
Preferred Qualifications:
  • Basic knowledge of networking systems and hardware installation
  • Experience with scripting in languages like Python, Unix shell, or JavaScript/TypeScript
  • Experience with command line tools in Linux or Unix
  • Experience with log file analysis tools (Grep, Elasticsearch, Kibana, Grafana, Datadog)
  • Experience with SQL
  • Familiarity with modern camera features: aperture, f-stop, ISO, HDR, frame-rate, depth of field, and focus
  • Experience working in live sports
  • Experience with cloud computing (e.g., Amazon Web Services)
  • Availability to travel domestically and internationally

We offer a dynamic and challenging work environment, with opportunities for growth and development. If you are a motivated and experienced System Support Engineer looking for a new challenge, please submit your application.

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