System Support Engineer

vor 3 Wochen

Lausanne, Waadt, Schweiz Genius Sports Vollzeit
Job Title: System Support Engineer

At Genius Sports, we're seeking a skilled System Support Engineer to join our team. As a key member of our operations team, you'll provide front-line technical support and troubleshooting for our tracking and video augmentation products.

Key Responsibilities:

  • Alert response from automated systems and internal users
  • Coordination of incident response for live disruption of services
  • Perform root cause analysis on incidents using Unix tooling, log analysis, service debugging
  • Manage communication with key stakeholders
  • Design and implement robust alerting for all of the services tied to delivery of external services
  • Follow-up with engineering, operations, and account management groups
  • Participate in an on-call rotation that emphasizes eliminating repeating escalations

Requirements:

  • At least 3+ years of technical work experience
  • Experience with managing technical employees
  • Working evening, weekend, and holiday hours (Around live sporting schedules)
  • Operational experience with real-time systems under Service Level Agreements (SLAs)
  • Experience configuring, diagnosing, and troubleshooting computer services in Windows or Unix environments
  • Critical thinking skills in software systems diagnosis under time pressure
  • Self starter based on provided written documentation and training
  • An appetite to learn and grow from every incident
  • Process-orientation, creative problem solving
  • Written communication style focused on concision, clarity, and clear next steps
  • Good documentation habits

What Sets You Apart:

  • Basic knowledge of networking systems and hardware installation
  • Experience with scripting in languages like Python, Unix shell, or JavaScript/TypeScript
  • Experience with command line tools in Linux or Unix
  • Experience with log file analysis tools (Grep, Elasticsearch, Kibana, Grafana, Datadog)
  • Experience with SQL
  • Familiarity with modern camera features: aperture, f-stop, ISO, HDR, frame-rate, depth of field, and focus
  • Experience working in live sports
  • Availability to travel domestically and internationally

Our Stack:

  • Infrastructure, tools: AWS (S3, EC2), Linux, Docker, Pulsar, Kibana, Grafana

Our Work Environment and What You Will Benefit From:

  • Work on cutting-edge products for major professional sports leagues and teams
  • Team-oriented engineering practices (readable, maintainable, and efficient code)
  • Flat hierarchy and collaborative management led by experienced and strong technical leads
  • Innovative and dynamic environment, which encourages self-development and opportunities to make an impact
  • Multicultural team with employees based across several countries (e.g., Switzerland, Columbia, Denmark, France, United States)

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