Lead System Support Engineer

vor 1 Monat

Lausanne, Waadt, Schweiz Genius Sports Vollzeit
Job Title: Lead System Support Engineer

We are seeking a highly skilled and experienced Lead System Support Engineer to join our team at Genius Sports. As a key member of our technical support team, you will be responsible for providing front-line technical support and troubleshooting for our tracking and video augmentation products.

Key Responsibilities:
  • Lead a team of on-site support engineers, including scheduling, performance management, and team morale.
  • Alert response from automated systems and internal users.
  • Coordination of incident response for live disruption of services.
  • Perform root cause analysis on incidents using Unix tooling, log analysis, and service debugging.
  • Manage communication with key stakeholders.
  • Design and implement robust alerting for all services tied to delivery of external services.
  • Follow-up with engineering, operations, and account management groups.
  • Participate in an on-call rotation that emphasizes eliminating repeating escalations.
Requirements:
  • 5+ years of technical work experience.
  • Experience with managing technical employees.
  • Working evening, weekend, and holiday hours (around live sporting schedules).
  • Operational experience with real-time systems under Service Level Agreements (SLAs).
  • Experience configuring, diagnosing, and troubleshooting computer services in Windows or Unix environments.
  • Critical thinking skills in software systems diagnosis under time pressure.
  • Self-starter based on provided written documentation and training.
  • An appetite to learn and grow from every incident.
  • Process-orientation, creative problem-solving.
  • Written communication style focused on concision, clarity, and clear next steps.
  • Good documentation habits.
What Sets You Apart:
  • Basic knowledge of networking systems and hardware installation.
  • Experience with scripting in languages like Python, Unix shell, or JavaScript/TypeScript.
  • Experience with command line tools in Linux or Unix.
  • Experience with log file analysis tools (Grep, Elasticsearch, Kibana, Grafana, Datadog).
  • Experience with SQL.
  • Familiarity with modern camera features: aperture, f-stop, ISO, HDR, frame-rate, depth of field, and focus.
  • Experience working in live sports.
  • Experience with cloud computing (e.g., Amazon Web Services).
  • Availability to travel domestically and internationally.
About Genius Sports:

Genius Sports is a leading provider of sports data and technology solutions. We are proud to be an equal opportunity employer and recognize the benefits that a diverse and inclusive workforce bring to our business, our customers, and our staff.

We welcome and will consider all applications regardless of age, different abilities or disability, gender identity or re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status).

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