Junior IT Support Specialist

Vor 7 Tagen


CransMontana, Wallis, Schweiz Sommet Education Vollzeit
Job Description

We are seeking a skilled and motivated Junior IT Service Desk Technician to join our dynamic IT team in Crans-Montana, Switzerland.

This position involves providing technical support to students, staff, and faculty, ensuring a seamless IT experience across our campus. You will work closely with the IT Service Support Manager to address IT issues and contribute to maintaining efficient technological operations.

Key Responsibilities:
  • Provide technical assistance for both Windows and Mac environments, including remote and on-site support.
  • Manage IT support requests and incidents using the Service Desk ticketing system, prioritizing tasks to ensure timely resolution.
  • Install, upgrade, and maintain PC hardware and software, as well as audio/video equipment for classrooms and conference rooms.
  • Configure new hardware through Intune and maintain accurate inventory records, tracking and managing equipment.
  • Coordinate and manage purchase orders from request to delivery, following up on IT repairs and keeping users informed on the status.
Requirements:
  • An IT Technician apprenticeship or equivalent qualification, such as CFC.
  • Familiarity with ITIL practices is desirable.
  • Excellent customer service skills, with a keen attention to detail and ability to prioritize tasks in a fast-paced environment.
  • A good command of English and French, both written and verbal, with availability during key school periods.
Estimated Salary Range:

The estimated salary range for this position is between CHF 50,000 - CHF 65,000 per annum, based on industry standards and location.


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