Help Desk Specialist

We are seeking a skilled and proactive Help Desk Specialist to join our dynamic IT team at Sommet Education. Located in Crans-Montana, Switzerland, this permanent role will involve providing technical support to students, staff, and faculty, ensuring a seamless experience across our campus.

This is an excellent opportunity for a motivated individual with excellent customer service skills and a keen understanding of both written and verbal English and French. You will work closely with the IT Service Support Manager to address technical issues and contribute to maintaining efficient technological infrastructure.

• Provide remote and on-site technical support for Windows and Mac devices using the Service Desk ticketing system.
• Install, upgrade, and maintain PC hardware and software.
• Support audio/video equipment for classrooms, conference rooms, and remote teaching setups.
• Configure new hardware through Intune and manage inventory and equipment maintenance.
• Troubleshoot basic network issues and test solutions before deployment.

• IT Technician apprenticeship or equivalent with ITIL practices (a plus).
• Excellent customer service skills and strong communication abilities in English and French.
• Able to prioritize tasks and adapt to a fast-paced environment.
• Available during key school periods, including bank holidays.

Sommet Education is a leading institution in the hospitality industry, offering degrees in fields such as hospitality management. We value entrepreneurial spirit, distinctiveness, joint commitment, openness, and a sense of responsibility. As a Help Desk Specialist, you will be instrumental in supporting our students and employees through your technical expertise and customer-focused approach.

The estimated salary for this role is approximately **CHF 60,000 - CHF 80,000 per year**, depending on experience. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.