Assistant Spa Manager Six Senses Crans Montana

vor 2 Monaten


CransMontana, Schweiz Six Senses Vollzeit

Operational Ownership

In this role, I will manage the efficient operation of my department to provide exceptional products and services within Six Senses brand operating standards and budget.

I will work strategically with the Director of Wellness to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them. I will maintain an overall consistency of the Company’s vision, quality/standards and develop concepts consistent with brand identity.

My scope of work includes:

  1. Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
  2. Processes will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
  3. Assist on reviewing services, products and rates to remain relevant and in keeping with Six Senses wellness and sustainability practices.
  4. Assist on the efficient operation of the spa. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.
  5. Regularly meet with Director of Wellness /Spa Manager to plan next steps in spa operations and liaise with involved departments.
  6. Knowledge of all facilities and services offered by the spa including type of treatments and services available as well as their selling status, and benefits of all package’s plans, wellness plans and special promotions.
  7. Understand the policy on guaranteed reservations and no-shows.
  8. Process advance deposits on reservations.
  9. Oversee the management of the guest history and profile system in conjunction with the Spa Manager.
  10. Conduct site inspection and ensure all details in place ready for daily operations.
  11. Support and follow up to ensure Visiting Experts calendar is in place and assist to develop spa packages and programs and to adapt spa menu aligning it with company updates, local market and guests’ requirements.
  12. Achieve individual and group targets in sales as required, as well as promoting the upselling of spa treatments, products, packages, special promotions and Visiting Experts Calendar.
  13. Track, reconcile and present any financial forms (invoices, expenses, purchase orders).
  14. Have a thorough knowledge of all facilities and services offered by the property including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and reservation coding.
  15. Maintain documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards.
  16. A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.
  17. Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.
  18. Ensure that all activities within my department are carried out ethically, honestly and within the parameters of local law.
  19. Control that my department’s budget is strictly adhered to, and all costs will be continually monitored and controlled to drive profitability, while considering the preservation of required standards with every decision made.
  20. Submit legally required and confidential documentation related to my department.
  21. Attend or conduct the designated meetings and briefings as instructed by the General Manager with a two-way flow of pertinent information and communications.
  22. Perform any additional duties given to me by the General Manager.
  23. LQA/Chameleon Assessments
  24. Generate Commission report for hosts on a monthly basis
  25. Estimativas Freelancers
  26. Comp Report
  27. Schedules
  28. Holidays map
  29. Online Report – Daily budget
  30. Reception & Butlers – development
  31. Performance reviews – Ensure they are being done twice per year and compliance
  32. Interview new staff - Reception team & butlers
  33. Uniforms for hosts - order & keep accurate inventory
  34. Flash Report
  35. Track and ensure accuracy of Idonic/Assiduity sheets
  36. Trainees – induction, daily supervision and development
  37. Create Fliers & Promotions for each wellness activity
  38. Responsible for promoting, incentivizing and tracking monthly external guests
  39. Development of New SOP and ensure compliance with the current ones (Reception, Therapists and Butler)
  40. Liase with Spa Supervisor on a weekly basis to ensure inventory control and accurate planning/forecast of products needed
  41. Create/Analyse and ensure VIP in room amenities represent wellness and ensure maximum quality – followed by potential retail sales.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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