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Help Desk Technician

vor 1 Woche

Basel, Basel-Stadt, Schweiz UST Vollzeit
Key Responsibilities
  • Provide on-site support for hardware, software, applications, installations, and mobile devices.
  • Respond to end-user product-related questions for all supported hardware, software, and applications.
  • Work with the ServiceNow ticketing tool to update incidents and knowledge base articles.
  • Liaise with respective teams to take corrective measures in case of any issues.
  • Audit all assets at the client site to ensure accuracy.

This role requires a strong understanding of ITIL practices and experience working with MAC, Microsoft OS, and Microsoft Office applications.

You will also be responsible for updating site information on ServiceNow for Loaner/Emergency Stock held by the Infrastructure Engineer.