Service Desk Technician

Vor 5 Tagen


Basel, Basel-Stadt, Schweiz Talentify Vollzeit

About the Job

A Career-Defining Opportunity

Talentify is a leading IT company, and we are seeking a highly skilled IT support professional to join our team as an IT Service Analyst 2nd Level / IAM. As a key member of our Services team, you will be responsible for providing exceptional IT support and Identity Access Management to our internal and external customers.

This role requires a strong understanding of Identity Access Management (IAM) principles, excellent problem-solving and communication skills, and the ability to work collaboratively with diverse teams to achieve high service standards.

You will be working closely with IT and Security teams to ensure effective incident, request, SLA, and problem management processes according to ITIL standards and best practices. Additionally, you will contribute towards knowledge transfer between 2nd level and IAM tasks/teams, actively contribute to and maintain Knowledge Base content, and work on other related projects as assigned.

Key Responsibilities

  1. Support the delivery of Client IT support and Identity Access Management to internal and external customers.
  2. Provide 2nd level IT support including Identity Access Management (IAM) support, administration, and request management.
  3. Coordinate with external Service providers.
  4. Dedicated VIP/Senior Management support.

Requirements

  • Experience in IAM support, administration, and request management.
  • Knowledge of ITIL standards and best practices.
  • Previous experience with Active Directory, SailPoint & Microsoft Entra ID.
  • Strong verbal and written communication skills.


  • Basel, Basel-Stadt, Schweiz ONE Agency | IT Recruitment Experts Vollzeit

    ONE Agency | IT Recruitment ExpertsIT Service Desk Supporter (m/f)Über unseren KundenUnser Kunde gehört zu den innovativsten Unternehmen weltweit und trägt zu einem Meilenstein in der Zahnmedizin bei. Sie begannen als Familienunternehmen und umfassen heute eine Reihe Internationalen Unternehmen auf der ganzen WeltIhr Aufgabenbereich- Sie sind...


  • Basel, Basel-Stadt, Schweiz Kraft Curing Systems GmbH Vollzeit

    We are looking for a skilled and motivated service technician to join our team in North America.About the RoleThis is a fantastic opportunity for a seasoned service technician to take on a challenging role that requires strong technical skills and excellent communication abilities.Key ResponsibilitiesService and maintenance of mechanical equipment.Provide...


  • Basel, Basel-Stadt, Schweiz JobCourier Vollzeit

    Über unseren KundenIhr AufgabenbereichSie sind verantwortlich für die Betreuung von IT-Systemen und arbeiten mit Ticketing-Systemen.Vor-Ort-Betreuung am Firmensitz in Basel.Sie sind der allgemeine Ansprechpartner für verschiedene Themenbereiche.Sie sind verantwortlich für IT-Aufgaben für Mitarbeiter bei Ein-/Austrittsprozessen.Sie sind für die...


  • Basel, Basel-Stadt, Schweiz SKAN Vollzeit

    About UsAt SKAN, we prioritize healthy growth and are constantly seeking talented individuals to fill various roles. As a service technician, you will be part of a strong team with a collaborative spirit that ensures the maintenance, qualification, and calibration of our modern machines.

  • Help Desk Specialist

    Vor 6 Tagen


    Basel, Basel-Stadt, Schweiz Velenosi & Meredith Consulting Vollzeit

    Job OverviewWe are seeking a Help Desk Specialist to join our team at Velenosi & Meredith Consulting. As a key member of our customer service team, you will be responsible for providing top-notch support to our clients via various channels.The ideal candidate will have a strong background in customer service, with excellent communication and interpersonal...


  • Basel, Basel-Stadt, Schweiz TN Switzerland Vollzeit

    About the Role:We are seeking a highly skilled MRI Diagnostic Equipment Technician to join our team in Switzerland. As a Field Service Engineer, you will support the technical needs of our customers, providing maintenance and installation of HealthTech products and services.Key Responsibilities:Installation and assembly of MRI modalities on customer...


  • Basel, Basel-Stadt, Schweiz Skan AG Vollzeit

    Experienced Maintenance TechnicianFounded in 1968, SKAN is a pioneer in cleanroom equipment and the development of isolators for the pharmaceutical industry. Innovative products, tailor-made solutions and an effective service organisation have made SKAN a market leader and a key partner to industry and research laboratories.At SKAN, healthy growth is...


  • Basel, Basel-Stadt, Schweiz Koality Vollzeit

    Koality is seeking an experienced Senior HVAC Technician to lead the maintenance, optimization, and troubleshooting of HVAC systems in a dynamic environment.Your Key Responsibilities:Independently perform maintenance, inspections, and upgrades of HVAC systems.Diagnose and resolve technical issues within assigned systems.Serve as the primary point of contact...


  • Basel, Basel-Stadt, Schweiz Techfirm Industrial Services Vollzeit

    About the JobWe are seeking a skilled Industrial Automation Technician to join our team at Techfirm Industrial Services in Switzerland. In this role, you will be responsible for providing technical support for the installation, testing, and commissioning of industrial automation systems.Your main responsibilities will include:Installing and testing...


  • Basel, Basel-Stadt, Schweiz Botnar Institute of Immune Engineering – BIIE Vollzeit

    The Botnar Institute of Immune Engineering (BIIE) is a non-profit research institute located at the Department of Biosystems Science and Engineering (D-BSSE) of ETH Zurich in Basel, Switzerland. Our mission is to develop innovative solutions for global child and adolescent health, focusing on translational research and collaboration with researchers from...

  • Help Desk Technician

    Vor 7 Tagen


    Basel, Basel-Stadt, Schweiz UST Vollzeit

    Key ResponsibilitiesProvide on-site support for hardware, software, applications, installations, and mobile devices.Respond to end-user product-related questions for all supported hardware, software, and applications.Work with the ServiceNow ticketing tool to update incidents and knowledge base articles.Liaise with respective teams to take corrective...


  • Basel, Basel-Stadt, Schweiz Roche Vollzeit

    Job DescriptionRoche's Pharmaceutical Research and Early Development organization (pRED) is seeking a highly motivated and collaborative Research Microscopy Technician to join their team. As a member of the 360 Labs Initiative, this role will focus on providing histology services and supporting the platform's open lab.The successful candidate will be...


  • Basel, Basel-Stadt, Schweiz F. Hoffmann-La Roche AG Vollzeit

    Job ResponsibilitiesWe are seeking a highly skilled Mobile Equipment Support Technician to join our team. As a Mobile Equipment Support Technician, you will be responsible for the safe and compliant operation of mobile equipment in our production environment.Your primary focus will be on ensuring the availability of mobile equipment for production operations...

  • Helpdesk Technician

    Vor 7 Tagen


    Basel, Basel-Stadt, Schweiz TN Switzerland Vollzeit

    Required Skills and Qualifications:To be successful in this role, you will need to possess the following skills and qualifications:Strong understanding of hardware and software troubleshootingExperience with remote desktop applications and help desk softwareExcellent communication and interpersonal skillsAble to work effectively in a fast-paced...


  • Basel, Basel-Stadt, Schweiz RM Group (Switzerland) Vollzeit

    Job RequirementsThis role requires:A qualified laboratory technician qualification or degree in biology, biochemistry, bioengineering, biotechnology, pharmacology, or a related fieldExperience in performing animal studies, including animal handling, drug application, sampling, and animal welfare regulationsLTK1 or equivalent requiredAn advantage would be...


  • Basel-Pratteln, Basel-Land, Schweiz DSV Logistics SA Vollzeit

    Wir bieten in unserer Road-Division am Standort Pratteln zum nächstmöglichen Zeitpunkt eine unbefristete Festanstellung als Customer Service Specialist (m/w/d) als Teil unseres Customer Desks.Der Customer Desk ist die erste Anlaufstelle für alle Schweizer Export-Kunden, die von unserem Standort Pratteln betreut werden. Du bist verantwortlich für die...


  • Basel-Pratteln, Basel-Land, Schweiz DSV Logistics SA Vollzeit

    Wir bieten in unserer Road-Division am Standort Pratteln zum nächstmöglichen Zeitpunkt eine unbefristete Festanstellung als Customer Service Specialist (m/w/d) als Teil unseres Customer Desks.Der Customer Desk ist die erste Anlaufstelle für alle Schweizer Export-Kunden, die von unserem Standort Pratteln betreut werden. Du bist verantwortlich für die...


  • Basel, Basel-Stadt, Schweiz UST Vollzeit

    About the RoleWe are seeking a highly motivated Help Desk Technician to join our team at UST. As a key member of our IT department, you will be responsible for providing technical support to end-users.The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work effectively with end-users. They will also possess...


  • Basel, Basel-Stadt, Schweiz Viking Sobek Vollzeit

    Join our team of travel enthusiasts at Viking, where we're redefining the art of hospitality. As an Airport Host, you'll be the first ambassador of our brand, providing exceptional service to our guests and setting the tone for their entire journey with us.With your expertise, empathy, and enthusiasm, you'll help our guests navigate any challenges they may...


  • Basel, Basel-Stadt, Schweiz TN Switzerland Vollzeit

    Key Responsibilities:As a Technical Support Specialist, your key responsibilities will include:Troubleshooting technical issuesProviding timely customer feedbackDocumenting procedures and creating training materialsGuiding customers through problem resolutionProviding proactive support and onsite supportYou will work closely with our clients to identify...