Student Experience Manager

Vor 2 Tagen


Zürich, Zürich, Schweiz EF Education AG Vollzeit
About the Role:

We are seeking an experienced professional to join our team as Student Experience Manager. In this role, you will be responsible for ensuring that our students receive high-quality support and services during their stay with us. Your primary focus will be on managing our homestays and student residence services, including host family placements and daily stats review of placements, enquiries, quality check visits.

Main Responsibilities:
  • Manage host family placements and ensure accurate and timely payment.
  • Hold weekly meetings with Host Family Coordinator to review stats, procedures, staff goals and implementation of action plan.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Work closely with Residence Coordinator to ensure seamless operations between departments.

Requirements:

To be successful in this role, you will need to have a proven track record of managing teams and leading projects. You must be fluent in Japanese and English, with excellent communication and people skills. Additionally, you should have experience with Microsoft Office and Canva. We are looking for someone who is organized, with attention to detail, and able to multitask effectively. You will also need to be able to handle difficult situations with ease and remain calm under pressure.

What We Offer:

As a member of our team, you can expect a dynamic and supportive work environment. We offer competitive salaries and benefits, as well as opportunities for professional growth and development. If you are passionate about providing exceptional student experiences and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity.

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