Director of Student Services

Vor 2 Tagen


Zürich, Zürich, Schweiz EF Education AG Vollzeit
About the Role:

We are seeking an exceptional leader to join our team as Director of Student Services. As a key member of our management team, you will be responsible for overseeing the smooth operation of our homestays and student residence services. Your primary focus will be on ensuring that our students receive exceptional support and care during their stay with us.

Main Responsibilities:
  • Manage host family placements and daily stats review of placements, enquiries, quality check visits.
  • Hold weekly meetings with Host Family Coordinator to review stats, procedures, staff goals and implementation of action plan.
  • Ensure accurate and timely payment to host families.
  • Manage residence beds availability and contracts.
  • Hold weekly meetings with Residence Coordinator to review procedures, discuss goals and set action plan for customer satisfaction improvement.

Requirements:

To be successful in this role, you will need to have a proven track record of managing teams and leading projects. You must be fluent in Japanese and English, with excellent communication and people skills. Additionally, you should have experience with Microsoft Office and Canva. We are looking for someone who is organized, with attention to detail, and able to multitask effectively. You will also need to be able to handle difficult situations with ease and remain calm under pressure.

What We Offer:

As a member of our team, you can expect a dynamic and supportive work environment. We offer competitive salaries and benefits, as well as opportunities for professional growth and development. If you are passionate about providing exceptional student experiences and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity.

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