Aktuelle Jobs im Zusammenhang mit IT Support Specialist - Genf, Genf - Michael Page

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IT Support Specialist

vor 2 Monaten

Genf, Genf, Schweiz Michael Page Vollzeit
{"title": "IT Support Specialist", "content": "Job Summary

We are seeking an experienced IT Support Specialist to join our team at Michael Page. As an IT Support Specialist, you will be responsible for providing technical support to our colleagues, investigating and resolving user queries, and ensuring all relevant data is gathered and provided for troubleshooting.

Key Responsibilities
  • Provide technical support to colleagues via face-to-face interactions and phone calls
  • Investigate and resolve user queries in a professional and empathetic manner
  • Engage with users after initial diagnosis to ensure all relevant data has been gathered
  • Gather all necessary data for troubleshooting and ensure all users' tickets are logged into the support desk system
  • Resolve and close tickets in a timely manner, keeping users updated on progress at all times
  • Escalate complex tickets to senior team members as needed
  • Engage in training opportunities to develop skills and knowledge in key areas such as desktop support, networking, and operating systems
  • Maintain a flexible approach to work schedule, including early starts, late finishes, and on-call support
  • Oversee stock levels to ensure accuracy of records and maintain stock levels to meet office needs
  • Provide incident resolution across all sites and for colleagues working remotely
  • Work closely with IT Procurement to respond to purchasing requests and queries
  • Request quotes from suppliers, raise requisitions, and purchase orders in line with business requirements
  • Ensure ongoing system updates and maintenance of hardware and software
  • Perform other ad-hoc IT duties as required
Requirements
  • Excellent verbal and written communication skills (B2/C1 English level required, as well as French)
  • Passionate about all things IT related and quick to learn
  • Ability to work well individually or as part of a team
  • Troubleshooting skills, especially at network, printer, copier, and computer level
  • Good understanding of how a helpdesk operates
  • Good understanding of Microsoft Windows 11, 10, and Office 365
  • Experience with Microsoft Active Directory
  • Good working knowledge of web applications, networks, protocols, and emails (SMTP, POP3, and Exchange)
  • Good understanding of TCP/IP Networking and experience with DHCP, DNS, and VPN
  • Good understanding of all handheld peripherals, e.g. iPad, iPhone, Android, etc.
  • General knowledge of basic network infrastructure concepts
  • Patching of network cables
  • Basic knowledge of PC hardware with experience of diagnosing problems
  • Installing new hardware and upgrading existing applications
What We Offer
  • Competitive package
  • Health insurance
  • Discretionary bonus
  • Central and accessible location
"}