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Client Experience and Retail Development Lead

vor 2 Monaten


PlanlesOuates, Genf, Schweiz Piaget Vollzeit

About the Role

We are seeking a highly skilled and experienced Retail Project Manager to join our team at Piaget. As a key member of our International Department, you will be responsible for driving Client Experience and Retail Performance across our global network.

Key Responsibilities

  • Develop and implement retail strategies to enhance client experience and drive sales growth
  • Lead retail development projects, including boutique activations and in-store experiences
  • Collaborate with cross-functional teams to drive business results and improve retail performance
  • Manage and analyze retail metrics, client satisfaction, and CRM KPIs to inform business decisions
  • Develop and launch short-term sales incentives to drive revenue growth
  • Support the deployment of Piaget's Ateliers de l'Extraordinaire, partnership strategies, and other client activations

Requirements

  • Master's degree in business or luxury management with a minimum of 5 years' experience in retail
  • Proven track record in developing, implementing, and scaling up retail or client experience projects
  • Strong leadership skills with the ability to influence and motivate stakeholders
  • Fluent English language skills (written and spoken)
  • Experience with KPI dashboards, reporting tools, and MS Excel and PPT

About Piaget

Piaget is a dynamic and diverse luxury brand with a passion for retail. We offer a challenging and rewarding work environment with opportunities for growth and development.