Product Support Specialist

vor 2 Monaten


Rotkreuz, Zug, Schweiz Roche Vollzeit
About the Role

We are seeking a highly skilled Product Support Engineer to join our Molecular Lab team at Roche. As a key member of our Global Customer Support organization, you will play a critical role in ensuring the success of our customers and affiliates.

Key Responsibilities
  • Provide technical support to field engineers, technicians, and product support employees in diagnosing, troubleshooting, and repairing complex electro/mechanical equipment, computer systems, and software.
  • Respond to complex technical issues and escalate to design engineering/software engineering as needed.
  • Collaborate with cross-functional teams to identify and resolve design, reliability, and maintenance problems.
  • Develop and deliver training programs to customers and internal stakeholders.
  • Stay up-to-date with the latest technologies and industry trends to provide expert-level support.
Requirements
  • Experience setting up and maintaining cloud computing systems.
  • Previous experience analyzing large data sets, preferably scientific data.
  • Experience setting up and maintaining internal computer networks.
  • Practical experience with Linux commands and the ability to navigate through log files using CLI.
  • Knowledge of Quality system procedures and company concepts.
  • Excellent communication and presentation skills.
  • Ability to work independently and as part of a team.
What We Offer

As a Product Support Engineer at Roche, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Roche is committed to diversity and inclusion in the workplace. We strive to create a work environment that is inclusive and respectful of all employees, regardless of their background, culture, or identity.



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