Product Support Specialist
vor 2 Monaten
We are seeking a highly skilled Product Support Engineer to join our Molecular Lab team at Roche. As a key member of our Global Customer Support organization, you will play a critical role in ensuring the success of our customers and affiliates.
Key Responsibilities- Provide technical support to field engineers, technicians, and product support employees in diagnosing, troubleshooting, and repairing complex electro/mechanical equipment, computer systems, and software.
- Respond to complex technical issues and escalate to design engineering/software engineering as needed.
- Collaborate with cross-functional teams to identify and resolve design, reliability, and maintenance problems.
- Develop and deliver training programs to customers and internal stakeholders.
- Stay up-to-date with the latest technologies and industry trends to provide expert-level support.
- Experience setting up and maintaining cloud computing systems.
- Previous experience analyzing large data sets, preferably scientific data.
- Experience setting up and maintaining internal computer networks.
- Practical experience with Linux commands and the ability to navigate through log files using CLI.
- Knowledge of Quality system procedures and company concepts.
- Excellent communication and presentation skills.
- Ability to work independently and as part of a team.
As a Product Support Engineer at Roche, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
Roche is committed to diversity and inclusion in the workplace. We strive to create a work environment that is inclusive and respectful of all employees, regardless of their background, culture, or identity.
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Product Support Specialist
vor 1 Monat
Rotkreuz, Zug, Schweiz Roche VollzeitJob Title: Product Support SpecialistAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Roche. As a Product Support Specialist, you will be responsible for providing technical support to field engineers, technicians, and product support employees who are diagnosing, troubleshooting, repairing, and debugging complex...
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Product Support Specialist
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Rotkreuz, Zug, Schweiz Roche VollzeitJob Title: Product Support SpecialistAt Roche, we are committed to delivering innovative solutions that improve the lives of patients worldwide. As a Product Support Specialist, you will play a critical role in ensuring the success of our customers by providing expert technical support and guidance.Key Responsibilities:Provide technical support to field...
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Product Support Specialist
vor 4 Wochen
Rotkreuz, Zug, Schweiz Roche VollzeitJob Title: Product Support SpecialistAbout the RoleWe are seeking a highly skilled Product Support Specialist to join our team at Roche. As a key member of our Global Customer Support organization, you will be responsible for providing technical support to field engineers, technicians, and product support employees who are diagnosing, troubleshooting,...
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Product Support Specialist
vor 2 Monaten
Rotkreuz, Zug, Schweiz Roche VollzeitAbout the RoleWe are seeking a highly skilled Product Support Engineer to join our Molecular Lab team at Roche. As a key member of our Global Customer Support organization, you will play a critical role in ensuring the success of our customers and affiliates.Key ResponsibilitiesProvide technical support to field engineers, technicians, and product support...
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GCS Product Support Specialist
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Rotkreuz, Zug, Schweiz Roche VollzeitAbout the RoleThe Product Support Engineer will be part of the Molecular Lab team at Roche, working on technical support for complex equipment and software. This role requires excellent problem-solving skills, the ability to work independently, and effective communication with internal and external partners.Main ResponsibilitiesProvide technical support to...
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Senior Bioinformatics Support Specialist
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Rotkreuz, Zug, Schweiz Roche VollzeitAbout the RoleAs a Product Support Engineer at Roche, you will play a vital role in ensuring our customers receive exceptional technical support and services. Your primary responsibilities will include providing assistance to field engineers and technicians with complex equipment, computer systems, and software issues.Your Key ResponsibilitiesProvide...
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vor 3 Wochen
Rotkreuz, Zug, Schweiz Roche VollzeitThe RoleJob Summary:Develop and maintain training content and documentation for job-oriented training in collaboration with regional training centers. Training is delivered and supported for end customers, first-level support, regional trainers, and global staff. Establish a training methodology for all job-oriented training.Provide second-level product...
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Senior Bioinformatics Support Specialist
vor 1 Monat
Rotkreuz, Zug, Schweiz Roche VollzeitThe RoleROLE SUMMARY:Develops, reviews, and maintains training content and documentation for job-oriented training in collaboration with regional training centers. Training are executed and supported for end customers, first-level support, regional trainers, and global staff. Establishes and maintains the training methodology for all job-oriented...
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Senior Bioinformatics Support Specialist
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Rotkreuz, Zug, Schweiz Roche VollzeitThe RoleJob Summary:Develop and maintain training content and documentation for job-oriented training in collaboration with regional training centers. This includes executing and supporting training for end customers, first-level support, regional trainers, and global staff. Establish and maintain the training methodology for all job-oriented...
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