Genomics Support Professional

vor 2 Monaten

Rotkreuz, Zug, Schweiz Roche Vollzeit
Job Summary

We are seeking a highly skilled Bioinformatics Support Specialist to join our team at Roche. As a key member of our support team, you will be responsible for providing expert-level support to our customers, partners, and internal stakeholders.

Key Responsibilities
  • Develop and maintain training content and documentation for job-oriented training programs.
  • Provide second-level product support to affiliates and regions, minimizing system downtime and ensuring fast workarounds or solutions.
  • Coordinate onsite support for local and regional service activities, ensuring success in complex repairs, applications, modifications, and first installations.
  • Transfer knowledge from manufacturers or R&D teams to provide comprehensive system knowledge to trainers, service representatives, customers, and other stakeholders.
  • Update and maintain a product-specific knowledge pool, verifying information for correctness and relevance.
  • Contribute to the provision of GCS service deliverables for development and product care projects, including service requirements, DTDs, SRDs, and service design reviews.
  • Ensure the availability of hardware installation manuals and timely provision of service-relevant information, ensuring compliance with service activities.
Requirements
  • Bachelor's degree in Bioinformatics, Computational Biology, or equivalent field.
  • 3+ years' experience in customer support for software products, ideally in Biotech/Biomedical sciences or Diagnostic Markets.
  • Good knowledge of genomics, including experience with secondary and tertiary analysis of NGS data.
  • Good knowledge of public annotation and interpretation databases, tools, and algorithms for sequencing data.
  • Highly proficient in bash, python, R.
  • Familiarity with Debian- and RedHat-based distributions, particularly with system service and process configurations.
  • Good understanding of and demonstrated hands-on experience with networking fundamentals and services.
  • Experience with application and system monitoring is desired.
  • Effective communicator with strong verbal and written communication skills.
Preferred Qualifications
  • Experience in creating content for training and strong presentation skills.
  • Flexibility to work in the PST time zone for Rotkreuz, CH applicants.
What We Offer
  • Competitive salary range: $92,500 - $171,900.
  • Discretionary annual bonus may be available based on individual and Company performance.
  • Benefits package, including [link to benefits details].

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