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GCS Product Support Specialist
vor 2 Monaten
About the Role
The Product Support Engineer will be part of the Molecular Lab team at Roche, working on technical support for complex equipment and software. This role requires excellent problem-solving skills, the ability to work independently, and effective communication with internal and external partners.
Main Responsibilities
- Provide technical support to field engineers and customers on diagnosing, troubleshooting, and repairing complex equipment.
- Respond to situations where first-line product support has failed to isolate or fix problems.
- Report design, reliability, and maintenance problems to design engineering.
- May be involved in customer installation and training.
- Support customers/users with highly technical products.
Requirements
- Experience with cloud computing systems, large data sets, and Linux commands.
- Ability to work independently and effectively communicate with internal and external partners.
- Knowledge of Quality system procedures and company concepts.
- Previous laboratory experience is desirable.
Roche Operating Principles
- Put patients first.
- Follow the science.
- Act as one team.
- Embrace differences.
- Accelerate learning.
- Simplify radically.
- Make impact now.
- Think long term.
This role requires up to 25% of international travel. Salary band/global grade: SE5. Roche is committed to diversity and inclusion, and this role is open to candidates from various backgrounds.
