Senior Bioinformatics Support Specialist
Vor 4 Tagen
About the Role
This is a key position at Roche where you will play a vital role in providing expert support for our software products. Your responsibilities will include creating, reviewing, and maintaining training content and documentation, as well as offering second-level product support to minimize system downtime.
Your Key Responsibilities
- Create, review, and maintain training content and documentation for job-oriented training in cooperation with regional training centers.
- Offer 2nd level product support desk for affiliates and regions to minimize system downtime.
- Provide onsite support for local and regional service activities to ensure success in complex repairs, applications, modifications, and first installations.
- Contribute to the provision of GCS service deliverables for all relevant milestones in development and product care projects.
- Maintain a product-specific knowledge pool and verify information for correctness and relevance.
What We Offer
This position comes with a competitive salary range of $92,500 - $171,900 based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and company performance. Additionally, this position qualifies for the benefits detailed at the link provided below.
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