Customer Success Specialist
vor 2 Monaten
We are seeking a highly skilled professional to join our agile customer success team at u-blox. As a key member of our team, you will be responsible for providing technical support, developing tailored solutions, and advocating for customer needs.
Key Responsibilities- Cultivate strong relationships with customers to understand their requirements and develop solutions that meet their needs.
- Create technical documentation, scripts, and sample code for common customer use cases.
- Produce application notes, tutorials, and additional documentation for u-blox services.
- Regularly meet with product owners and development teams to ensure customer needs are met.
- Collaborate with Sales and Growth teams to ensure a seamless customer journey.
- Continuously develop new skills and assist with improving products and their delivery.
- Conduct technical pre-sales activities, including presentations and demonstrations.
- Education in Engineering or applied sciences.
- Knowledge and experience in embedded software development.
- Programming experience with Python scripting.
- Understanding of IoT protocols, particularly MQTT, and experience in IoT/embedded/M2M industries.
- Knowledge of GNSS and high-precision positioning.
- Proven experience in technical pre-sales, consulting, or solution engineering roles.
- Ability to work well in a team environment.
- Interest in learning evolving technology and developing new skills quickly.
- Willingness to travel (25%).
- A multicultural and international company with over 60 different nationalities.
- Project-based activities working with colleagues across the globe.
- A start-up and innovation mindset with opportunities for growth.
- Hybrid work schedule.
- Health benefits, flexible spending accounts, and retirement plans.
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