Customer Care

In our line of work, life isn’t a given - it’s the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all +4000 of us - no matter our roles or where in the world we’re located. Creating impactful innovations like ours, doesn’t happen overnight - it requires uncompromising persistency, passion, and a desire to make a difference. Here, you can learn, grow, and chart an uncommonly diverse career.

Radiometer is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The **Customer Care - Commercial Operation** for Radiometer is responsible for handling activities in the area of Commercial Operation, specifically in Contract Management and Supply Chain. After approximately 6 to 12 months, there will be the operational integration into the new Shared Service Center DACH and the decision for one of the two mentioned areas, including further specialization in the chosen field.

This position is part of the Commercial Operation Department located in Thalwil, Switzerland and will be hybrid. At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses.

You will be a part of the Commercial Operation team and report to the Manager, Contract Management. If you thrive in a multifunctional, supporting role and want to work to build a world-class Commercial Operation organization—read on.

**In this role, you will have the opportunity to**:
**Contract Management**
- Contract management lifecycle, including creation of quotes and contracts, activation, maintaining and billing of contracts
- Updating master data in various systems (e.g. ERP, CRM, intranet)
- Independent solution of customer and sales issues in cooperation with specialist departments
- Telephone and written customer correspondence

**Supply Chain**
- Planning and execution of the general goods disposition
- Systemic and administrative processing of service assignments, order entry and invoicing of devices
- Order management for internal customers

**The essential requirements of the job include**:

- You have completed commercial training with some years of professional experience in a clerical function
- Several years of experience in the area of quotations or contracts and/or supply chain/logistics.
- You are characterized by a high degree of customer orientation and service awareness as well as an organized, detailed, proactive and team-oriented
- You are business fluent in **German and French**, but can also communicate in English. - If you also speak Italian, it is an advantage

At Radiometer we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Radiometer can provide.

Wenn Sie sich uns anschließen, dann schließen Sie sich auch der globalen Organisation von Danaher an, der bereits 80.000 Menschen angehören, die jeden Tag mit dem Bestreben aufwachen, unsere Kunden beim Erreichen ihrer Ziele zu unterstützen. Als Mitarbeiter werden Sie Neues ausprobieren, hart arbeiten und Ihre Fähigkeiten mit der Hilfe engagierter Führungskräfte verbessern - stets mit der Unterstützung der leistungsstarken Tools des Danaher Business Systemund der Stabilität eines bewährten Unternehmens.

Vielfalt und das Bestehen sowohl von Gleichheit als auch von Unterschiedlichkeit - ob sichtbar oder nicht - unter unseren Mitarbeitern, am Arbeitsplatz und auf den Märkten, die wir bedienen, sind uns bei Danaher sehr wichtig. Unsere Mitarbeiter, Kunden und Aktionäre leisten dank dieser unterschiedlichen Eigenschaften wichtige Beiträge mit eigenen und unterschiedlichen Perspektiven.

Wenn Sie sich jemals gefragt haben, was in Ihnen steckt, ist dies die Gelegenheit, es herauszufinden.

**Job Types**: 100%, Permanent

Schedule:

- Monday to Friday
- No weekends

**Language**:

- French (required)
- German (required)

Ability to Commute:

- 8800 Thalwil, ZH (required)

Work Location: Hybrid remote in 8800 Thalwil, ZH