Aircraft Ground Support Manager

vor 3 Wochen


Luzern, Luzern, Schweiz Pilatus Aircraft Ltd Vollzeit
AOG Desk Manager

Aircraft Ground Support Manager

We are seeking a highly skilled and experienced AOG Desk Manager to join our team at Pilatus Aircraft Ltd. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers and ensuring the smooth operation of our spare parts business.

About the Role

The AOG Desk Manager will be responsible for:

  • Improving AOG support processes and procedures
  • Responding to customer AOG requests in a timely and effective manner
  • Ensuring that customer requests are aligned with contractual parameters
  • Collaborating with subsidiaries, customers, and service centers
  • Sourcing and managing material
  • Tracking and arranging shipments worldwide
Requirements

To be successful in this role, you will need:

  • Technical or commercial education
  • Several years of experience in material management, customer service, or aircraft maintenance
  • Knowledge of technical documentation and experience with ERPs (preferably SAP)
  • English language proficiency (B2 level)
  • Ability to prioritize tasks and manage stakeholders
  • Strong communication and teamwork skills
What We Offer

We offer a dynamic and international work environment, flexible working hours, and individual pension solutions. You will also have access to training and development opportunities, as well as discounted meals and various employee discounts.

Join our team and become part of the Pilatus family, where diversity and inclusion are valued and respected.



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