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Desktop Support Specialist

vor 2 Monaten


Genf, Genf, Schweiz Michael Page Vollzeit
Job Description

Job Title: Desktop Engineer

Job Summary:

We are seeking a highly skilled Desktop Engineer to join our team at Michael Page. As a Desktop Engineer, you will be responsible for providing top-notch technical support to our clients, ensuring that their desktop systems are running smoothly and efficiently.

Key Responsibilities:

  • Technical Support: Provide Level 1 and 2 technical assistance to clients, including on-site and remote support for desktops, VDI, and a wide range of technical issues.
  • Issue Resolution: Troubleshoot and resolve complex technical issues, including those related to hardware, software, networking, and remote access.
  • Documentation: Create and maintain technical documentation to ensure that clients have access to accurate and up-to-date information.
  • Collaboration: Work closely with other teams to ensure seamless coordination and support for clients.
  • Continuous Improvement: Stay up-to-date with the latest technologies and best practices to continuously improve technical support services.

Requirements:

  • Technical Expertise: Proficiency in supporting desktops, VDI, phones, and a wide range of software, hardware, networking, and remote access issues.
  • Market Applications: Expertise in market applications, including Bloomberg and Refinitiv.
  • ServiceNow: Solid experience with tools like ServiceNow for task tracking and depot management.
  • Active Directory and Microsoft Exchange: Strong understanding of Active Directory and Microsoft Exchange.
  • Meeting Room Systems: Proven ability to configure and support meeting room systems, including integration of Polycom devices and MS Teams.
  • Communication and Documentation: Excellent communication and documentation skills, with the capacity to create and maintain detailed technical documentation.
  • Customer Service: Strong customer service and interpersonal skills, ensuring that both technical issues and user needs are addressed effectively and efficiently.

What We Offer:

  • Competitive Salary: A competitive salary package that reflects your skills and experience.
  • Opportunities for Growth: Opportunities for growth and professional development within the company.
  • Collaborative Environment: A collaborative and dynamic work environment that encourages innovation and teamwork.