Desktop Support Specialist
vor 2 Monaten
Job Title: Desktop Engineer
Job Summary:
We are seeking a highly skilled Desktop Engineer to join our team at Michael Page. As a Desktop Engineer, you will be responsible for providing top-notch technical support to our clients, ensuring that their desktop systems are running smoothly and efficiently.
Key Responsibilities:
- Technical Support: Provide Level 1 and 2 technical assistance to clients, including on-site and remote support for desktops, VDI, and a wide range of technical issues.
- Issue Resolution: Troubleshoot and resolve complex technical issues, including those related to hardware, software, networking, and remote access.
- Documentation: Create and maintain technical documentation to ensure that clients have access to accurate and up-to-date information.
- Collaboration: Work closely with other teams to ensure seamless coordination and support for clients.
- Continuous Improvement: Stay up-to-date with the latest technologies and best practices to continuously improve technical support services.
Requirements:
- Technical Expertise: Proficiency in supporting desktops, VDI, phones, and a wide range of software, hardware, networking, and remote access issues.
- Market Applications: Expertise in market applications, including Bloomberg and Refinitiv.
- ServiceNow: Solid experience with tools like ServiceNow for task tracking and depot management.
- Active Directory and Microsoft Exchange: Strong understanding of Active Directory and Microsoft Exchange.
- Meeting Room Systems: Proven ability to configure and support meeting room systems, including integration of Polycom devices and MS Teams.
- Communication and Documentation: Excellent communication and documentation skills, with the capacity to create and maintain detailed technical documentation.
- Customer Service: Strong customer service and interpersonal skills, ensuring that both technical issues and user needs are addressed effectively and efficiently.
What We Offer:
- Competitive Salary: A competitive salary package that reflects your skills and experience.
- Opportunities for Growth: Opportunities for growth and professional development within the company.
- Collaborative Environment: A collaborative and dynamic work environment that encourages innovation and teamwork.
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