Technical Assistance Professional

vor 2 Monaten

Winterthur, Zürich, Schweiz Wallee Vollzeit
Technical Support Specialist

Wallee is a leading fintech company in the field of payment and payment processing. We offer a unique opportunity to work in a dynamic and international environment. Our company creates software components for payment processing in e-commerce and retail, serving prominent clients such as PostFinance, Swisscom, Wordline, UNICEF, Panini, VITRA, Solis, and Julius Meinl.

The Technical Support Specialist plays a critical role in providing expert assistance and guidance to customers, colleagues, and stakeholders regarding a specific product or set of products within the organization.

Key Responsibilities:

  • Advanced Issue Resolution:
    • Handle complex technical issues that require in-depth knowledge.
    • Collaborate with Expert support for problem resolution.
    • Mentor Junior support agents.
  • Customer Escalations:
    • Manage and resolve customer escalations effectively.
    • Provide in-depth explanations and solutions for complex problems.

Knowledge and Skills:

  • Advanced Technical Skills:
    • Proficiency in using advanced tools such as Jira, Zendesk, Confluence.
    • In-depth knowledge of hardware, software, and network configurations.
  • Product/Service Configuration:
    • Ability to guide customers through advanced product configurations.
    • Understanding of integration with other systems and applications.
  • Problem Analysis:
    • Analytical skills to diagnose and solve complex technical problems.
    • Root cause analysis to prevent recurring issues.

Requirements:

  • Proven experience in technical support, with a strong technical background.
  • Excellent communication and interpersonal skills.
  • Analytical mindset and the ability to use data for decision-making.
  • Customer-centric focus and a commitment to delivering high-quality support.
  • Excellent communication skills, both written and verbal, in English and German.

Benefits:

  • A modern and secure working environment with opportunities for personal growth and development.
  • Be part of an agile, young team and contribute to shaping products with your ideas.
  • Play a decisive role in shaping products in a dynamic company and work together with leading companies in the financial industry on international projects.
  • Flexible structures and flat hierarchies.
  • 4 weeks Remote Working per Year.
  • Free coffee, tea, and soft drinks.
  • Team events and regular social gatherings.
  • A modern and safe working environment.
  • Cooperation with motivated colleagues and numerous personal development opportunities.

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